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Groove 3.1 Licensing maintenance issues

Do you run Groove Virtual Office 3.1, or use the old 3.1 Groove Hosted Services? At this point, we believe most people who were using Groove Virtual Office 3.1 -- the last version of the Groove desktop application produced by Groove Networks -- have transitioned to Microsoft Office Groove 2007. However, if you are still using these legacy products, you may be interested in the services provided by Acquisition Support at http://acquisitionsupport.custhelp.com. This site provides licensing support for 'products recently acquired by Microsoft'. (That's for some rather large values of 'recently', apparently -- four years ago, in this case.)

Visit http://acquisitionsupport.custhelp.com for these three Groove 3.1 items:

  • To exercise your downgrade rights from Office Groove 20007 to Groove Virtual Office 3.1
  • To request a replacement activation code/license key for your existing Groove Virtual Office 3.1 account
  • To add or change a domain administrator for your Groove Hosted Services 3.1 domain

Note that regular Groove Support cannot help you with these issues, and acquisition support cannot help you with any other issues.

Published Wednesday, April 15, 2009 12:46 PM by fselkirk

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# re: Groove 3.1 Licensing maintenance issues

Saturday, May 02, 2009 5:09 AM by ashok hingorani

ooops - so long since i used it have forgotten the link and password - could some refresh me re the link / site URL

TIA

ashok hingorani

# re: Groove 3.1 Licensing maintenance issues

Monday, May 04, 2009 12:08 PM by fselkirk

From the Login page, if you click Go to Account Assistance, it will bring you here:

http://acquisitionsupport.custhelp.com/cgi-bin/acquisitionsupport.cfg/php/enduser/acct_assistance.php

You can request the usual login help items there.

# re: Groove 3.1 Licensing maintenance issues

Monday, August 03, 2009 9:20 PM by Edi

I've been using 3.1 since early 2004?? no interest in changing yet.

Thanks for this information. I have need of another 3.1 license for a system that can't use 2007.  I will try the acquisitionsupport hopefully i'll be able to attain one more license.

Thanks,

Edi

# re: Groove 3.1 Licensing maintenance issues

Tuesday, August 04, 2009 5:00 PM by ashok hingorani

Hi

mail me at apwizard@usa.net and i will give you one of my partner 3.1 licenses

cheers

ashok hingorani / MVP groove

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