How do we find out a SoftGrid Client error messages?
Now this may seem like a really strange post but recently an email was sent to me saying that a user was trying to run an application but all that was happening in the system tray was "Launch Failed"....... I replied back with "but what's the error code!!!!!!" , and then it dawned on me....... perhaps some people don't actually know how to get these!
So, When you see that ‘Launch failed’ above the system tray area, you can click on it to get a popup dialog with more info, including a specific error code.
You can also go back and look in the log (sftlog.txt in the path where you installed the client) to find the launch error—the easiest way is to search for “The SoftGrid Client could not launch the application you requested” which should show up in the log file right next to the error code.
So in my example my log file is stored at %Program Files%\Softricity\SoftGrid for Windows Desktops\sftlog.txt and within my log file I
1: [07/26/2007 14:37:44.407 TRAY ERR] {tid=2140:usr=jzarb} 2: The SoftGrid Client could not launch Macromedia Dreamweaver MX 2004 7.0.2052.0.
3: No connection could be made because the target machine actively refused it.
4: Error code: 420114-19D0472A-0000274D
That error code points us much more specifically at what failed… There are literally thousands of things that could have caused the failure you see, and without the error code we can’t really narrow it down.
In the above example a quick search and I find http://support.microsoft.com/kb/930730 a quick browse of the info and a quick fix and then I am back on my way to streaming heaven!!!
