• Advisory Call to the Rescue!

    Colin works with the business development agency for his city’s local government, and looks after process improvement for the organisation’s IT department.  He recently oversaw the deployment of System Center Configuration Manager 2007 in their environment, and he’s under a tremendous amount of pressure to make sure this newly upgraded platform is delivered without a hitch.  Colin is fairly experienced with SCCM and feels pretty confident that smooth sailing is in store—however Colin does have some concerns related to the discovery and patching they’ve recently implemented.  He’s less experienced in these areas but his supervisor nevertheless expects that Colin can produce a successful delivery of the entire upgrade project. 

    Anxious, Colin starts referring to his Microsoft Premier Support agreement and starts thinking about how he can leverage these services to give him the reassurances he needs.  He starts reading through the latest Proactive training catalogue online (on the Premier Support Ireland blog!) and sees a lot of great courses covering SCCM monitoring, client health, troubleshooting and more.  Although this information would be great to cover at some point, Colin doesn’t have time to focus on all that now—he really needs to just cut to the chase and focus in on the discovery and patching they’ve just implemented; he has a report-out meeting with his supervisor in 2 weeks and needs to impress! He calls his TAM straight away and requests a customised Chalk ‘n Talk session covering just discovery patching, and learns straight away that this will take a few weeks to get scheduled.  Colin doesn’t have a few weeks and he now starts to panic.  What can he do?? !!!

      

    "Don't stress!", the Technical Account Manager reassures Colin.  "A feature of your Premier Support agreement is the ability to have Advisory Calls with Microsoft engineers who are experts to specific platforms supported by Microsoft.  I've got an engineer who can address those specific patching and discovery concerns you are having and offer advice to help keep you moving along with your SCCM roll-out.  Let me get with the engineer and set up a phone conference to get those questions answered."  With that Colin leaves the call with renewed confidence.  He now feels relaxed and reassured that the meeting with his supervisor in 2 weeks will be a smashing success.

    If you find yourself in a situation similar to Colin, get with your TAM straight away and they will find an engineer to come to your rescue, too.  Or shoot an email to pssirl@microsoft.com for more information.

  • Stay Ahead of the Game with Proactive Offerings

    Proactive training and advisory sessions are an integral peice to maximising the value of your Microsoft Premier Support agreement.  They allow you to take an preemptive approach to IT management by learning the latest features and advances with the technologies you use to help your organisation thrive.  Premier Support in Ireland offers two primary types of proactive trainings:

    1. Workshops which provide a comprehensive, holistic view of a technology/application with a general focus genre (e.g. SQL Server Reporting Services).  These workshops usually take place over 3 -4 days.
    2. Chalk 'n Talks which provide a condensed, specifically targeted approach to common challenge areas within a technology/application (e.g. SQL Server 2008 Database Mirroring).  These Chalk 'n Talks usually run 1 to 1.5 days.

    Premier Support Ireland maintains an active catalogue of proactive training sessions which are scheduled based on feedback and requests from customers like you.  Want to know what is currently on offer?  Mark this blog link to your favourites, and click the catalogue link icon for 24/7 access to our proactive offerings (see the graphic below for help finding the icon on our homepage):

    Don't see the course you want here?  No problem.  Get with your TAM or send an email to pssirl@microsoft.com and let us know what you are looking for.  We have a wealth of solutions to keep you and your organisation ahead of the game!

  • Are you taking care of your Active Directory like it takes care of you?

    You know that Active Directory is the critical link to managing the identities and relationships which make up your organisation’s IT network.  You know that Active Directory gives you the power to centrally configure and administer system, user and application settings.  And you know your organisation has come to trust the reliability that this renowned Microsoft directory service provides.  The question remaining then is:  Are you taking care of your Active Directory like it takes care of you?

    “Active Directory is a very stable, dependable directory service on the whole—IT administrators have come to place a lot of trust in this reliability,” says Paddy Baxter, Senior Technical Account Manager for Microsoft Premier Support Services in Dublin.  “However, one thing we sometimes forget is that although it’s a highly dependable service, if any significant failure arises with Active Directory, severe disruptions to business operations can ensue.”

    Failures in Active Directory can lead to a number of critical issues.  Some examples include:

    • The inability of users to log onto their computer
    • Blocked access to server resources such as file shares and email (or any other application that relies on Active Directory)

    Your Premier Support contract has hours built in for you maintain proactive control on the overall health of your organisation's IT environment.  If you find yourself wondering how to make valuable use of any hours you may have left over after planning for other projects, your Premier Support Team in Ireland strongly encourages you to register for an Active Directory Risk Assessment and Health Check Programme.  Designed for senior IT staff members and engineers in charge of supporting and managing a Microsoft Active Directory (AD) environment, this programme is delivered as a highly interactive engagement, complete with documentation, reports, and prescriptive guidance based on the reported findings. In other words, an AD Risk Assessment and Health Check Programme ensures that your directory service is up to scratch and reliable as you need it to be. In 2010, Premier Support delivered over 2500 of these assessments worldwide, proving that a lot of customers also believe it is a good thing to do. 

    Avoid the headache of an AD failure by taking simple steps to ensure it continues to take care of your organisation’s IT environment. And as Paddy cautions, “It’s good to remember that although probability of an AD failure is low, the impact of such a failure is huge.  Better safe than sorry is the mantra—an AD Risk Assessment will keep you ahead of the game.”

    For further information or to request registry for an AD RAP, please click here.  Your TAM will follow up and get you going.

     

  • Kick Off 2011 with Best Practice Analysers

     

       

    Let Premier Support Ireland help you welcome in the new year with problem free enterprise platforms! 

    Best Practice Analysers are free tools available for most Microsoft Enterprise products and they are used to determine the overall health of your platform. The tools perform read only scans against your environment’s servers and identify items that do not conform to Microsoft best practices.  They should be run on a regular basis as part of your standard operations maintenance plan.  Browse the following groups below to find the platform and analyser you need and follow the links provided to get started.  After running the analyser, you will be able to tell if there are areas which need resolution in order to have fully optimised use of that platform.  If you'd like some Premier Support help to achieve resolution, contact your Technical Account Manager so they can help you decide on the best Premier Support solution available (i.e. Logging a Case, scheduling a Workshop or onsite assessment, etc). 

    Windows Server

    -       Performance Analysis of Logs (PAL) Tool (reads performance monitor counter logs and analyses it using known thresholds)

    -       Best Practices Analyzer for Network Policy and Access Services for Windows Server 2008 R2 x64 Edition (NPAS)

    -       Best Practices Analyzer for DHCP Server for Windows Server 2008 R2 x64 Edition

    -       Best Practices Analyzer for HYPER-V for Windows Server 2008 R2 x64 Edition

    -       Best Practices Analyzer for Application Server for Windows Server 2008 R2 x64 Edition

    -       Best Practices Analyzer for Windows Server Update Services for Windows Server 2008 R2 x64 Edition

    -       Best Practices Analyzer for Active Directory Rights Management Services for Windows Server 2008 R2 x64 Edition

    -       Remote Desktop Services Best Practice Analyzer for Windows Server 2008 R2 x64 Edition

    -       Best Practices Analyzer for File Services for Windows Server 2008 R2 x64 Edition

    -       Microsoft DNS (Domain Name System) Model for Microsoft Baseline Configuration Analyzer 2.0

    SQL 

    -       SQL Server 2005 Best Practices Analyzer

    -       SQL Server® 2008/R2 Best Practices Analyzer

    Exchange and Unified Communications 

    -       Microsoft Exchange Best Practices Analyzer v2.8

    -       Office Communications Server 2007 Best Practices Analyzer

    Sharepoint, Project Server and Office System

    -       Microsoft Best Practices Analyzer for Windows SharePoint Services 3.0 and the 2007 Microsoft Office System (Includes Project Server 2007)

     Forefront, ISA and Security

    -       Microsoft Internet Security and Acceleration (ISA) Server Best Practices Analyzer Tool

    -       Microsoft Forefront Unified Access Gateway (UAG) 2010 Best Practices Analyzer Tool

    -       Microsoft Forefront Threat Management Gateway Best Practices Analyzer Tool

    -       Microsoft Forefront Client Security BPA

    -       Microsoft Baseline Security Analyzer

    -       Extended Security Update Inventory Tool

    Developer

    -       Visual Studio Team System 2008 Team Foundation Server Power Tools with TFS BPA

    -       Team Foundation Server 2010 Beta 2 Best Practices Analyzer

    -       Best Practice Analyzer for ASP.NET

     Miscellaneous (Small Business Server, Mobile Device Manager, Commerce Server, Biztalk)

    -       Windows Small Business Server 2003 Best Practices Anaylzer

    -       Microsoft Windows Small Business Server 2011 Best Practices Analyzer

    -       Microsoft System Center Mobile Device Manager 2008 Resource Kit - Best Practices Analyzer

    -       Microsoft Commerce Server 2007 Best Practices Analyzer

    -       BizTalk Server Best Practices Analyzer

     

     Let your Premier Support Ireland team know how you get on with these tools and how we can best help you reach your IT goals in 2011!