• Signposts

    Posted over 5 years ago
    by pnblog}

    I don't normally blog about our products per se, but today marks an important milestone for Microsoft shipping solutions that are important signposts toward the future -- the transformation of healthcare.

    The first is the launch of the Mayo Clinic Health Manager powered by HealthVault -- the focus of this solution is to enable the 'family health manager' to organize her information in one place and receive customized recommendations.  The second is New York Presbyterian’s realization of a ‘connected health environment’ that brings together information on the clinic or hospital side using Amalga and extends it to patients through the introduction of mynyp.org via HealthVault.  Each of these solutions concretely demonstrates how collaboratively we can move health systems forward today -- connecting users with their clinical information and providing interactive, personalized tools to empower them further. 

    The HiTech stimulus and health reform policy debates acknowledge the importance of information technology in transforming the health system...however questions remain about the how and shape of that transformation.  Last week, I finished the Innovator's Prescription by Clay Christensen et al., which I strongly recommend to folks trying to understand the types of disruptive innovation that can and should occur in the health ecosystem to improve outcomes and change the cost dynamic.  The books brings a new vocabulary that can help advance the discussion -- and highlights the importance of new business models in creating innovation.  We need a different business model to deal with chronic care and prevention.  I am confident that technology in general and the type of technology we are building and deploying with these innovative leaders in particular is critical to enabling these new business models.

    It is exciting to go from ideas -- to plans -- to prototypes -- to actually shipping solutions that tear down the walls of data silos and begin the journey of using liberated data to deliver new solutions for consumers/patients.  We are still early in this journey, and I look forward to getting feedback from users -- consumers, clinical users and IT professionals -- on how to improve the capability and usefulness of our solutions.

  • Tear Down the Walls and Liberate the Data

    Posted over 5 years ago
    by pnblog}

    (cross-posted on Microsoft on the Issues) 

     

    In 1987, President Ronald Reagan gave one of his most well remembered speeches.  Few of us could forget his words to Mikhail Gorbachev to “tear down this wall”—proving to be prophetic when the German Democratic Republic announced the re-opening of the border in 1989, and the subsequent destruction of the Berlin Wall.   What followed?  A new flow of people, ideas, commerce, and capital—creating the groundwork for unification and a better way of life in Germany and Eastern Europe,  benefiting all of us economically and politically in unanticipated ways.

     

    A similar type of disruptive change needs to happen in the health ecosystem today.  Just as the free flow of ideas and capital were the foundation for dramatic improvements in society, so should the free flow of health data be the foundation for realizing a future of secure, personalized, data driven medicine in health.

     

    Yet many outdated ideas and mechanisms stand in the way of change; the most important of which are the now impractical walls that were erected and still exist around patient-data.  And all of us—IT vendors, providers, payers, pharmacy benefit managers, policy makers and others in the health ecosystem have enabled the walls to exist in spite of the obvious benefits to patient safety and the overall health economy.

     

    Real-time, accessible, meaningful and comprehensive data is fundamental to health care as a whole–to make a diagnosis, provide quality care, pay the right bill, discover new therapies, and so on.  What’s of paramount importance is liberating the data and making it available for re-use in different contexts.  This is critical for improving outcomes, paying for value, creating a learning healthcare system, enabling discoveries and fundamentally changing the dynamics of the ecosystem.  We should be treating health data as a vital asset—health enterprises and consumers—to drive an efficient, high-quality, value-based, evidence-focused future for medicine.

     

    So why isn’t there data liquidity or the appropriate flow of data in the ecosystem?  There are two major walls preventing the liberation of data and each is starting to have some cracks.

     

    First, there is the “it’s-my-data” wall put up by hospitals, insurance plans, pharmacy benefit managers, and others.  They believe there is some competitive advantage by keeping the data inside their walls.  And there are lots of excuses supporting their position–patients don’t want it, they can’t understand it, it might do them harm blah, blah, blah.  This wall is starting to crack.  Many institutions recognize that the consumer has a right to a copy of their data and are making the appropriate connections to personally controlled health data repositories like HealthVault or Google Health.  Many others are writing about it too—John Moore asserted in a recent post, “Personal health data belongs to the consumer and the consumer should decide how it is shared. This is a very radical concept that still has most providers, payers and other data holders shaking in their boots.”  

     

    The second wall is the “waiting-for-the-right-standards-set-by-government” wall.  There are multiple excuses buttressing this wall; the core of which come down to technology, standards or policy excuses.  Without debating each point–one inexcusable barrier is the IT enterprise system vendors who make it difficult or expensive to get access to the data, to separate it from the application.  They believe that proprietary “lock-in” provides them with a strategic advantage.  We’re all in business and need to create strategic value for our products, but let’s do it in the application layer—rules, workflow, user experience, price, or services—not by trapping patient data in a proprietary database structure. 

     

    Our customers and partners and their customers need to be able to re-use their health data, and in ways they haven’t always thought of or anticipated. They have to be able to build cross-vendor systems to improve care.  If information can be made liquid—flowing from where it is generated to where it is needed, and combining it with other bits of information to provide a comprehensive view—it can be tremendously powerful.

     

    We, in the IT industry, can step up and be a driving force in enabling data to become liquid—specifically, doing this by separating data from applications.  This is one of the recommendations from a study by the National Research Council of the National Academies that takes a look at what types of computational technology and investments are best for improving health outcomes.  Let the excuse not be that the data is trapped in systems that we built, that we have to wait for standards.

     

    We need to enable this, and we can start to do it today.  Just look at the Health Information Exchange in Wisconsin and CVS MinuteClinic.  In the former, value is being added immediately to users in the ED, without requiring all the participating EDs to change their systems or to be standards compliant (or CCHIT certified).  At MinuteClinics, summary after-visit health data are made available to customers online using the Continuity of Care Record standard.

     

    There’s a proven model for extracting and transforming data in many ways—HL7 feeds, non-HL7 feeds, web services, database replication, XML and XSLT, and more—and along the way we can create value by interpreting the data and adding metadata.  At Microsoft, we’re doing it today both in the enterprise with Amalga and across enterprises to the consumer with HealthVault.  We hope other vendors follow this lead to drive better outcomes for patients, and we expect buyers of IT systems to demand vendors to meet this standard (excuse the pun).  Where standards are available, we should leverage them, and where standards do not yet exist, we should output the information in a consistent consumable format for the install base.

     

    I understand that there are many, many complicated aspects of this problem, including the need to reform our payment system.  But we don’t have to work out everything first to begin building a better, more data enabled, data rich and accessible health delivery system now.  David Kibbe did a nice job simplifying and laying out some core recommendations in his post, Five Shovel-Ready Health Care Reforms. 

     

    I have argued previously that HiTech should focus on investments which leverage existing digital data sources and drive better health outcomes.  With the dollars that are being allocated to EMRs, it’s critical that the data is liquid and that the consumer is connected to the data in a meaningful way

     

    I understand that this kind of disruptive change can be uncomfortable because the forces unleashed can lead to unpredictable results for specific stakeholders.  But like the fall of the Berlin Wall, it is clear that the most important stakeholder—the citizen or patient—will be better off, and the other key stakeholders—providers, payers, policy makers, etc.—will participate in a healthier ecosystem.   There will be profound, new opportunities for everyone in this future.

     

    The time for excuses is over.  Let’s tear down the walls and get the data flowing.  We can do it now.