make sure your engines have updated after October.
SP2 has a mapper (packaged with the engines) requirement that was released two months before SP2 came out.
we have seen a case that had a customer not updating for a year and this caused the engines to not load after the upgrade to service pack 2.
If you have written into support lately you should have seen something like this in the signature of the engineer you were working with
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| Did you know Antigen and Forefront will be removing support for the CA, Sophos, AhnLab and SpamCure engines on December 1st, 2009? To find out more, please visit the Antimalware Engine Notifications and Developments TechNet page. |
In 10 days we will be removing these engines from our update servers.
One thing that customers need to be aware of
If they have the “Box Set” license that comes with Antigen, CAVet, Microsoft, Norman, Sophos
they will be running with only the Microsoft updated engine as of the first.
The solution to this is to request a new license file that will unlock the Kaspersky, VirusBuster and Command engine and Cloud Mark for Anti-Spam.
The instructions for the license is in the link above.l
