Kevin Holman

28 Feb 2013 8:39 PM

@Bill C -

Ugh. I was told we would allow customers to edit these back once we broke them. I really dislike the fact that we added this dev-ops capability in SP1, but we hard-coded these resolution states, breaking existing customer solutions. I have provided this feedback to the product team.

The best solution is to switch your process to leverage a different resolution state (the PG recommend using low numbers for customer resolution states apparently)

I am checking if there is a supportable way to modify these for customers who don't care about Dev-Ops/TFS integration, and why we saw fit to lock out editing them in the UI.

Bill - my friend Daniele referred me to this link for information how to unprotect these for editing: http://www.muscetta.com/2008/09/13/protecting-custom-resolution-state-in-opsmgr-2007/

Clark K

15 May 2013 4:13 AM

I am working on getting attributes from AD and populating into custom fields. What would you recommend for this?

Bill C

15 Jul 2013 6:37 PM

So in testing with a few alerts defined in the config file, the AUC works fine and modifes the fields flawlessly. After sanitizing our config file of about 500 items from our 2007R2 environment, updating non-matching GUIDs for Alerts and Groups, the AUC is not processing at all. No errors in the event log other than it was successful in connecting to the SDK.

With a few items, the service starts and stops manually just fine. With our large config file, it takes quite a long time to stop and generates this in the event log.

"Could not find any resources appropriate for the specified culture or the neutral culture. Make sure "Microsoft.EnterpriseManagement.Mom.AlertUpdateConnector.Resource.resources" was correctly embedded or linked into assembly "AlertUpdateConnector" at compile time, or that all the satellite assemblies required are loadable and fully signed."

And yes it states 'with CSS guidance' but from the guide I implemented the tracing items for AUC, started trace, started AUC service, waited 5 min, stopped service, stopped trace, and the log has a long delay starting at this point: (then continues minutes later when I stopped the service)

[AlertUpdateConnector] [Verbose] [TRACE_LEVEL_VERBOSE] :AlertPropertiesModificationProcessingAction.ResolveServerName{alertpropertiesmodificationprocessingaction_cs154}( 00000000036BF1CF )Enter.

What server name it be trying to resolve? I've tried both the default localhost, and the FQDN in the service config file with the same results.

As always, thanks for your great insight to all things SCOM Kevin.

Kevin Holman

15 Jul 2013 6:40 PM

Bill - do you any of your alert modifications contain the $ServerName$ variable?

Bill C

15 Jul 2013 11:44 PM

Yeah, just about every one of them. We use CF7 to pass through the computer name.

Kevin Holman

17 Jul 2013 8:18 PM

Bill - I have observed the same behavior and reported it early on... but it was difficult to reproduce apparently. The connector is what it is... I found that if I removed the $ServerName$ variables - the problem went away.

Wish I had better news....

John Cawte

8 Aug 2013 2:01 AM

I can't get this to install. I'm using windows 2008 r2 and SCOM 2012 SP1. If i install it on a management server, the service fails to start and times out. I get the following error in the application event log:

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -

15 user registry handles leaked from \Registry\User\S-1-5-21-1066489894-1993119028-2280170125-2767 etc etc

I tried installing it on another server which had the SCOM console installed, but the connector is not installing when i run the command AlertUpdateConnector.exe –InstallConnector

i get the following error: Cannot start the service from a command line or a debugger. A windows service must first be installed (using installutil.exe) and then started with ServerExplorer, Windows Service Administrative Tool or the NET START command.

i get the following error in the application event log when i try to start the service without installing the connector:

Service cannot be started. The service process could not connect to the service controller

So far I've tried this on 2 management servers and the sql server hosting the databases. Any help or pointers would be appreciated. The source code would be great if possible!

thanks

Rajemma

18 Sep 2013 5:44 PM

Hello Kevin,

Thanks for sharing with a detailed write up. I followed all the steps outlined in this article, but the workflows are not showing up while trying to configure AUC (last section in your article). What could be wrong? There are no events generated.

The generated connection_configuration.xml file had only two lines in it as shown below. I added ExcludeResolutionState as described in your article. Is that correct?

</ConnectorConfig>

TIA

Rajemma

Hi Rajemma

4 Oct 2013 1:58 PM

Are you using SCOM 2012 without the SP or with SP1?

Rajemma

13 Oct 2013 3:50 PM

Hi Kevin,

Sorry, I was busy with other things and couldn't come back on this. I am using SP1. Actually after a while, I could see the events generated and alerts status changed as expected. Thanks again for quick reply.

I have a requirement to add Monitor Threshold values as part of Custom Fields so that field persons can see the Thresholds in the Notification email itself. Is there a way to configure Alert Update connector to run a script which would add these values to Custome Fields.

TIA

Zeb_1026

25 Oct 2013 9:01 PM

Hi Kevin...

We are getting ready to migrate existing 2007 sp1 and r2 environments into a new 2012 SP1 infrastructure.

We have some customers that want the Alert's "Product Knowledge" used as 1st troubleshooting steps.

Is there a way to tag that data and pass it to a CustomField in AUC so that that data flows into our mgmt console with the event?

Arrhur silvany

13 Dec 2013 10:55 PM

Hi kevin,

I created two dynamic groups containing production and nonproduction windows servers and cathegorized them with custom fields to some monitors and rules. How could I cathegorize all new alerts without doing this one by one? Is it possible to change the alert id in the config xml file to a value that specify all alerts?

Kevin Holman

14 Dec 2013 8:38 PM

@Anonymous - The AUC is not designed for that purpose. It is designed to add specific information to specific alerts. If you want more flexibility, then use SC Orchestrator.

DSloyer

18 Jun 2014 4:10 PM

In the configuration for custom fields, is there a way to specify a registry value, or value in the SCOM database for the AUC to process?

Binoy Das

19 Jun 2014 10:11 PM

Hello Kevin,
Thank you so much for such a lovely post. I am using SCOM 2012 R2 and applied the changes as documented and alerts getting changed to resolution state Processed. Hoever, I am seeing the state change alerts are not closing automatically.
Thanks for your help.