Hi Kevin, first of all thank you for the above article. I just saw your answer to Vikas question and I have to say, that I want to change the time from 4:00 AM to 11:00 AM too. The reason for this is our Incident Manager gets woken up at night by these closed alert messages.
Hypoport
8 Aug 2014 8:59 AM
8 Aug 2014 3:40 PM
Well, I don't know of any reasons that you couldn't change the time on that workflow... auto-resolution isn't really a big deal. That need makes perfect sense.