After installing MS14-082 (part of December 2014 Public Updates for Office) you might get the error run-time error '438': Object doesn't support this property or method , when clicking on the enable content button. If you click Debug you will...

This post is authored by Henrik Jørgensen from Microsoft Services in Denmark. The following is based upon real life experience with the CQM framework from a Microsoft Consulting Services project. One of our customers reported bad experiences...

[Updated August 8, 2014] In this post, I will show some of the common problems people run into when using the CQM Scorecard and how to fix them. Microsoft Visual Basic for Applications – Compile error: Method or data member not found You...

Yesterday we made version 2.2 of the Networking Guide available and it now includes the Microsoft Call Quality Methodology Scorecard for Lync Server. The Scorecard is used to implement Call Quality Methodology (CQM) as discussed in Appendix C of the Networking...

At the Lync Conference 2014, Andrew and I did two sessions on Call Quality Methodology (CQM): You Sound Marvelous Part 1 - An introduction to the Lync Call Quality Methodology You Sound Marvelous Part 2 - A deep dive into the Lync Call Quality...