The last few months, I have had the below question pop up regularly…

Question:

is it possible to export the content of my On Premises mailboxes to PSTs, and then import them into my brand new Exchange Online environment?

Answer:

Yes, you definitely export your mailbox content to a PST, and import that PST back into your new mailbox

But, the problem that usually pops up is, that when replying to a mail that has been imported back into the new mailbox from the PST, and it’s a reply to a another mailbox homed in the same mail environment, a user gets the following NDR:

Delivery has failed to these recipients or groups, The e-mail address you entered couldn’t be found…. as seen below:

Solution?

One way of solving this, is when you reply to a mail imported from your PST, and destined for anyone in the same Exchange environment, to just remove the name, and search for it again in the Global Address List, that will work

But: is that user friendly?

Definitely not, so, time to investigate, and come up for a better way to solve this!

Setting the scene

I currently have an Exchange 2010 Sp1 On Premises deployed, with two mailbox-enabled users:

Both mailbox-enabled users have sent a few mails between one-another:

Now, I want to export the content of these two mailboxes to a PST, that I want to import into a brand new Exchange Online environment. First I will delegate myself (being the administrator) the abililty to export mailboxes to a PST using the Exchange Management Shell cmdlet New-MailboxExportRequest, by running the following line in the EMS: New-ManagementRoleAssignment –role “Mailbox Import Export” –user “MsBelgium\Administrator”

Followed by the export itself:, issuing New-MailboxExportRequest:

And double-check to make sure it’s finished, using Get-MailboxExportRequest:

Next up: Create two mailbox-enabled users in my Office 365 environment, and hand out the same e-mail addresses to both users:

Everything is looking as it should, being, ok

Time to open up Robin’s mailbox using Outlook Anywhere, and import the previously exported PST file:

Everything seems to be in order, but now, Robin wants to reply to a mail received from his colleague Rita, now watch the MailTip provided by Outlook 20101

But let’s just ignore the warning provided by the MailTip, and press Send…. and let’s have a look at the NDR we are getting immediately:

and the below info, Diagnostic information for administrators:

Interesting, searching the web, got me more information about this issue, for example at the following links:

• http://www.microsoftnow.com/2008/07/managing-changes-to-legacyexchangedn.html
• http://www.simple-talk.com/sysadmin/exchange/exchange-e-mail-addresses-and-the-outlook-address-cache/
• http://serverfault.com/questions/39070/how-to-move-exchange-2003-mailbox-or-store-from-2003-to-2007-on-separate-networks

So, how to solve this?

Simple: Use the Exchange Management Shell, or the Exchange Management Console to add the X500 address to the mailbox-enabled users

After clicking OK, and checking with the Shell we can see the X500 address has been successfully added:

When replying to the same message, we don’t get the MailTip anymore

And the message arrives, without any problem:

Exchange simply rocks!

Ilse

By default, when you mail-enable a user, that user will be given an e-mail address that matches the user’s online services id. You can always add other e-mail addresses, using Exchange Control Panel:

As you can see, it is not possible to change the primary e-mail address using this Exchange Control Panel, when you change the user its online services id, the primary e-mail address will match the new online services id… so:

Question

Is it possible to change the primary e-mail address of a user without changing it’s online services id?

Answer

Yes, by looking here:

http://community.office365.com/en-us/w/administration/changing-primary-smtp-address-without-changing-the-microsoft-online-services-id.aspx

You can see that by using the Exchange Shell, it’s fairly easy to change the primary e-mail address without changing the Microsoft online services id.

But….isn’t there an easier way?

And, yes there is…using the Exchange Management Console

You can install the Exchange Management tools on a Windows 7, as described here: Install the Exchange 2010 Management Tools

http://technet.microsoft.com/en-us/library/bb232090.aspx

After installing the required windows components, I am ready to Retry:

When launching the Exchange Management Console, I get an error that he is unable to connect to an On Premises Exchange environment, but I can right-click and select Add Exchange Forest:

And chose to select to Exchange Online:

And there I can see the mailboxes in my Online environment:

When going to the properties of my mailbox, I can select the tab E-Mail Addresses,

click on ilse@vancriekinge.be, and click Set as Reply:

Time to test:

Primary E-Mail address has changed, and the Online Services id hasn’t

Ilse

TechDays Belgium returns on 14-15-16 February 2012! Since we’re celebrating our 10th anniversary it will be a special edition: we’re moving to a brand new location (to be disclosed soon) and will offer you new ways to experience the conference.

For those who aren’t familiar with TechDays: it is the biggest IT event in Belgium, gathering thousands of professionals each year during 3 days. Fascinating technical sessions on both current and new technologies from Microsoft are complemented with many networking opportunities with your peers. And we welcome top notch speakers and local IT community leaders.

Curious? Nostalgic? At www.techdays.be you can relive the atmosphere of TechDays 2011.

Registrations will be open soon, so for now: save the date and don’t miss out!

You can also RSVP already on Facebook or LinkedIn and let your network know you will be attending. If you’re on Twitter, you can join the conversation via #techdaysbe.

Subscribe to our newsletters for developers and IT pros and stay up-to-date about TechDays 2012 (registration, speakers, session content, agenda, ...).

When talking about Office365, and how you can manage the Exchange Online piece of it using Exchange Management, Exchange Control Panel, and Exchange Management Console, people are often disappointed when finding out there is no Lync Control Panel, or Lync Management Shell to manage the Lync Online bit.

Looking at Lync Online, you can only manage it today using the Admin home page of your Office 365 portal:

You can manage organization wide the following settings:

• Enable/Disable Federation
• Enable/Disable Public IM Connectivity

Per user you can manage:

• Enable/Disable Federation
• Enable/Disable Public IM Connectivity
• Enable file transfer
• Enable audio and video

The following question often pops up: what are the configuration settings a user gets when signing into Lync Online?

Is there a way you can get your hands on the information provided via the process called in-band provisioning?

A nice definition/overview on how Lync takes advantage of this in-band provisioning is given for example in this blog article:

http://blogs.technet.com/b/csps/p/cmgmtprovisioning.aspx, from where the following copy-paste:

In-band provisioning is not a new feature; in-band provisioning already exists in several versions of Microsoft Office Communications Server. With Microsoft Lync Server 2010 (formerly known as Microsoft Communications Server “14”), however, in-band provisioning becomes an especially powerful mechanism for managing the behavior of client applications such as Microsoft Lync.

One way of seeing the information provided to a user signing into Lync Online, is by enabling logging in the Lync Online before signing in. In Microsoft Lync client, click Options, and select Tools:

In General, select Turn on logging in Lync:

Then sign into Lync.

You will see that there is a log file created, by default in the c:\Users\<UserName>\tracing folder:

The tool to read this file, is the Snooper tool, which you can access once you have installed the Lync Resource Kit Tools, available for download here:

http://www.microsoft.com/download/en/details.aspx?id=21165

After installing it, double-click Snooper.exe

And open the just created log file, by clicking File, Open File, and browse to the location of the log file:

Click on messages, and scroll to the message or search for the word property name

And there you will find all the info:

Omitted most of the info, to just get the property names:

<property name="ShowRecentContacts" >true</property>

<property name="ShowManagePrivacyRelationships" >false</property>

<property name="MaxPhotoSizeKB" >30</property>

<property name="DisableMusicOnHold" >true</property>

<property name="PhotoUsage" >AllPhotos</property>

<property name="AbsUsage" >WebSearchOnly</property>

<property name="EnableEnterpriseCustomizedHelp" >true</property>

<property name="CustomizedHelpUrl" >http://r.office.microsoft.com/r/rlidlyncon?clid=1033&amp;p1=4&amp;p2=1041</property>

<property name="HotdeskingTimeout" >300</property>

<property name="EnableContactSync" >true</property>

<property name="ShowSharepointPhotoEditLink" >false</property>

<property name="EnableVOIPCallDefault" >false</property>

<property name="MaximumDGsAllowedInContactList" >10</property>

<property name="P2PAppSharingEncryption" >0</property>

<property name="EnhancedEmergencyServicesEnabled" >false</property>

<property name="LocationPolicyTagID" >user-tagid</property>

<property name="bypassEnabled" >true</property>

<property name="internalBypassMode" >Any</property>

<property name="externalBypassMode" >Off</property>

<property name="bypassId" >2e3ff79e-fb4b-4f6e-9668-eaa6ed79d3d1</property>

<property name="AllowIPAudio" >true</property>

<property name="AllowIPVideo" >true</property>

<property name="EnableAppDesktopSharing" >true</property>

<property name="AllowAppSharingForExternalMeeting" >Desktop</property>

<property name="RetainPPTForExternalMeeting" >true</property>

<property name="AllowPresenterToRecord" >false</property>

<property name="EnableDataCollaboration" >true</property>

<property name="MeetingSize" >250</property>

<property name="EnablePSTNConferencing" >false</property>

<property name="TrustedConferencingPinRequired" >false</property>

<property name="AllowParticipantControl" >true</property>

<property name="AllowAnnotations" >true</property>

<property name="AllowAnonymousParticipants" >true</property>

<property name="AllowExternalUserControl" >true</property>

<property name="AllowExternalUsersToSaveContent" >true</property>

<property name="AllowExternalUserRecording" >false</property>

<property name="AllowPolls" >true</property>

<property name="AllowRecording" >false</property>

<property name="EnableP2PRecording" >false</property>

<property name="AllowFileTransfer" >true</property>

<property name="MaxConferenceVideoResolution" >VGA</property>

<property name="AllowUserToScheduleMeetingsWithAppSharing" >true</property>

<property name="EnableP2PFileTransfer" >true</property>

<property name="AllowedAppDesktopSharingLevel" >Desktop</property>

<property name="AudioBitRate" >200</property>

<property name="VideoBitRate" >50000</property>

<property name="AppSharingBitRate" >50000</property>

<property name="FileTransferBitRate" >50000</property>

<property name="EnableP2PVideo" >true</property>

<property name="EnablePrivacyMode" >false</property>

<property name="AutoInitiateContacts" >true</property>

<property name="PublishLocationDataDefault" >true</property>

<property name="DisplayPublishedPhotoDefault" >true</property>

<property name="PersonalNoteHistoryDepth" >3</property>

<property name="SubscribeToCollapsedDG" >true</property>

<updatesServerEnabled>true</updatesServerEnabled>

<ucPortRangeEnabled>true</ucPortRangeEnabled>

<ucMinMediaPort>5350</ucMinMediaPort>

<ucMaxMediaPort>5389</ucMaxMediaPort>

<ucMinSipDynamicPort>7100</ucMinSipDynamicPort>

<ucMaxSipDynamicPort>7102</ucMaxSipDynamicPort>

<ucMinAudioPort>50000</ucMinAudioPort>

<ucMaxAudioPort>50019</ucMaxAudioPort>

<ucMinVideoPort>50020</ucMinVideoPort>

<ucMaxVideoPort>50039</ucMaxVideoPort>

<ucMinAppSharingPort>50040</ucMinAppSharingPort>

<ucMaxAppSharingPort>50049</ucMaxAppSharingPort>

<ucMinFileTransferPort>50050</ucMinFileTransferPort>

<ucMaxFileTransferPort>50059</ucMaxFileTransferPort>

<ucPC2PCAVEncryption>SupportEncryption</ucPC2PCAVEncryption>

<ucMaxVideoRateAllowed>VGA-600K</ucMaxVideoRateAllowed>

<qosEnabled>false</qosEnabled>

<ucDiffServVoice>40</ucDiffServVoice>

<ucVoice802_1p>0</ucVoice802_1p>

<ucEnforcePinLock>true</ucEnforcePinLock>

<ucMinPinLength>6</ucMinPinLength>

<ucPhoneTimeOut>10</ucPhoneTimeOut>

<ucExchangeMWIPoll>3</ucExchangeMWIPoll>

<ucEnableSIPSecurityMode>High</ucEnableSIPSecurityMode>

<ucEnableUserLogging>true</ucEnableUserLogging>

<loggingLevel>Low</loggingLevel>

<enableBWPolicyCheck>false</enableBWPolicyCheck>

<property name="name" >Standard User</property>

<property name="AllowSimultaneousRinging" >false</property>

<property name="AllowCallForwarding" >false</property>

<property name="EnableDelegation" >false</property>

<property name="EnableTeamCall" >false</property>

<property name="EnableCallPark" >false</property>

<property name="EnableCallTransfer" >false</property>

<property name="EnableMaliciousCallTrace" >false</property>

<property name="enableBWPolicyOverride" >false</property>

<property name="UcEnabled" >false</property>

Ilse

When reading through the Exchange Online Service Description, it clearly states that there is a built-in Deleted Mailbox Recovery Time of 30 days:

Deleted Mailbox Recovery

When an Exchange Online mailbox is deleted, its contents are recoverable for 30 days. A recovered mailbox contains all of the data stored in it at the time it was deleted. After 30 days, the mailbox is not recoverable. Administrators can recover a deleted mailbox using the Exchange Control Panel.

If the mailbox was originally deleted from the Exchange Control Panel and the user's account still exists in the Microsoft Online Services Portal, the administrator can recover the mailbox without assistance. If the user's account was deleted from the Microsoft Online Services Portal, then a call to Office 365 support is required in order to restore the Microsoft Online account so it can be linked to the recovered mailbox.

How does one recover a mailbox when the user has been deleted?

Time to test…

I have created a Demo User 99, and I can see this user using the Exchange Control Panel:

And when using the Exchange Management Console, connect to my online tenant,, it’s visible as well:

Using Remote PowerShell, I can clearly see that it’s a mailbox-enabled user, with one item in the mailbox:

Now, let’s delete the user Demo User 99

How can I retrieve the deleted mailbox now?

Option 1. The Shell = No

The cmdlet used in an On Premise Exchange environment, is not available Online!

Option 2. The Exchange Management Console = No

When connecting to an Exchange On Premise, you can scroll down to Recipient Configuration, and have a look in Disconnected Mailbox. But that’s not available in the EMC when connecting to an Exchange Online.

Option 3. Using the Exchange Control Panel = Yes

Open ECP, select Manage My Organization, go to Mailboxes (in Users & Groups), and select the Deleted Mailboxes…

This will show you a list of all deleted mailboxes, currently homed in de Deleted Mailbox Recovery

Select the mailbox you want to recover, and click Recover

Fill in the data needed, and click Recover

The newly created user will pop up

And the mailbox is recovered…

If you want to reconnect the mailbox to another existing user in your environment, you will need to issue a service request!

More information is available here: http://help.outlook.com/en-US/140/ms.exch.ecp.RecoverMailbox.aspx

Ilse