Do You have any knowledge on implementing the resouce group tab directly in the Lync Client, as it was possible in Communicator ?
Christian
3 Dec 2010 9:20 PM
Christian
15 Dec 2010 8:43 AM
Hi again
Another question - If the Response Group participation policy is set to Formal and we are within business hours - And no agents are signed in - what are the options for call actions ?
(Im not asking to the timeout or overflow features for the queue, because these features are focused on other scenarios)
Best regards
Ilse Van Criekinge
15 Dec 2010 9:25 PM
Christian, guess the answer to your second question can be found here:
blogs.msdn.com/.../creating-a-response-group-3-creating-and-configuring-a-queue.aspx
Not sure about your first question if you can recreate it, since you need to remove it explicitely when moving to Lync (technet.microsoft.com/.../gg425759.aspx)
Ilse
Michael
13 Jan 2011 11:26 AM
Hi,
I am trying to set up a response group, but when calling it using another lync user (lync call), nothing hapens on the agent side.
The caller just gets the welcome message and the waiting music.
I tried this with callers who are enterprise voice enabled and callers who only can perform pc-to-pc calls.
Any suggestions?
Michael
13 Jan 2011 11:27 AM
Hi,
I am trying to set up a response group, but when calling it using another lync user (lync call), nothing hapens on the agent side.
The caller just gets the welcome message and the waiting music.
I tried this with callers who are enterprise voice enabled and callers who only can perform pc-to-pc calls.
Any suggestions?
chaminda
31 Mar 2011 9:06 AM
Is it possible to notify the user about his rank on the queue while the user remains on the queue ?
Njd
13 Dec 2012 2:57 PM
What are the requirements of the group "info"? Does it have to be an AD user, contact or group? We have a contact object that we Lync-enabled, however it appears the SIP can't match the telephone number in the contact card. Am I approaching this the wrong way?
Ken
12 Aug 2013 7:49 AM
We have developed an LRG application and would like to put up a URL link on our sharepoint intranet page. clicking callto:sip:lrg@domain.com will bring up a window in Lync client, is it possible to properly format a Lync link so that it will dial the LRG directly without clicking the call button. Thank you.