Geoff Clark MSFT

10 Aug 2010 2:12 AM

This KB explains how to pass outbound Caller-Id Name, but to get what you want you just need to apply CU3 to all roles and clients

support.microsoft.com/.../972721

Currently we are at CU6, so just apply these updates to your Server Roles (FE, Mediation, Edge, Back End and Clients).

www.microsoft.com/.../details.aspx

For Server install the ServerUpdateInstaller.exe, Back End needs to be updated with OCS2009-DBUpgrade.msi. Also make sure you are running the latest client, as it is needed to support the Caller-Id Name.

Geoff

OJ

13 Aug 2010 4:35 PM

Hi Geoff,

the first link leads me to the same page as the second link when trying to download the patch.

Seems to be like UcmaRedist.msp is the patch that should fix this issue?

I upgraded my backend server with OCS2009-DBUpgrade.msi and ran ServerUpdateInstaller.exe on my backend server and on my mediation server and installed all updates that the tool suggested.

But still the callerid-name is not displayed in my OCS client.

Then I ran Microsoftupdate on all machines (backend, mediation server, client) and installed all OCS-related updates that were offered, but still I don't see the callerid name in my OCS client.

Oliver

Geoff Clark MSFT

13 Aug 2010 9:09 PM

The first link was to show the changes to be made via config file. But if everything is updated - what version client are you running? Should be CU6 as well. Also next step would be look collect traces from Mediation to make sure the name is being passed to the FrontEnd Server.

--Geoff

OJ

13 Aug 2010 11:26 PM

Everything is updated with the latest patches available that i found at microsoftupdate and i used the latest version of Office Communicator 2007 R2.

Does it work for you with your asterisk installation?

Geoff Clark MSFT

14 Aug 2010 4:18 AM

Yes it works for me. Send me your email and we can catch up on Monday and get you going.

Geoff

Teo

3 Sep 2010 12:09 AM

I applied the steps above to my AsteriskNow PBX with FreePBX installed. The only piece not working is the call from the MOC client to Asterisk. How do I configure my extension through asterisk so that it will pick up calls from the SIP trunk?

Geoff Clark MSFT

3 Sep 2010 3:36 PM

Are you seeing the calls hit the Asterisk Server? If not, you can collect SIPStack,MediationServer logs from the Mediation Server using OCSLogger to find out why it is failing.

Geoff

Paul

13 Sep 2010 4:09 PM

I was wondering is when you completed this setup, is presence information passed back to the ocspool? We want to have the users presence in the MOC to reflect if someone lifts up their physical phone handset that is provisioned from Asterisk.

Geoff Clark MSFT

14 Sep 2010 3:43 AM

No you can not implement this feature with Asterisk for Free. You are looking for a CSTA gateway to interface between OCS and Asterisk. There are some companies that make a product, but I have not found a free product as of yet.

Good luck with your search.

Geoff Clark

camilo

17 Oct 2010 5:36 PM

Whats up?? hey man i have a question, i can perform that procces with lync??, do you know something??

Geoff Clark MSFT

19 Oct 2010 8:03 PM

Is the question can you integrate Asterisk and Lync? - Answer: Yes.

Geoff

tim

21 Dec 2010 2:02 AM

thank you very much. I did it according to your article. thanks again!

tim

21 Dec 2010 2:04 AM

thank you! I did it according to this article. my environmet is lync 2010 integrating asterisk.

Tam Vo

22 Feb 2011 10:16 AM

Hi gclark,

Good job.

Could you please give me your email or yahoo messenger id ?

I have some questions needing your answer.

Regards,

Tam Vo

Geoff Clark MSFT

22 Feb 2011 1:36 PM

Just post your questions here - so everyone can learn from your environment.

Geoff