Fix it Center Pro (FICP) now has automated diagnostic packages available for multiple Office products, SharePoint, Internet Explorer and even more Windows Server diagnostics.

The following is a list of the diagnostic packages that are now available.  You can try them out at:  https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase/Create?showReturn=True

• Diagnostic association (3.0) - SharePoint 2010 Performance Monitor Wizard
• Directory Services PKI Interactive for Windows 7 and Windows Server 2008 R2
• Exchange Server 2007-2010 Diagnostic
• Internet Explorer Data Collector Diagnostic
• Machine Memory Dump Collector Diagnostic
• Microsoft Access Baseline Diagnostic
• Microsoft Dynamics GP Web Service Setup and Configuration Diagnostic for Windows 7 and Windows Server 2008 R2
• Microsoft Excel Baseline Diagnostic
• Microsoft Infopath Baseline Diagnostic
• Microsoft OneNote Baseline Diagnostic
• Microsoft Outlook Baseline Diagnostic
• Microsoft PowerPoint Baseline Diagnostic
• Microsoft Publisher Baseline Diagnostic
• Microsoft SharePoint Workspace Baseline Diagnostic
• Microsoft Word Baseline Diagnostic
• Office Communicator 2007 R2 and Lync 2010 Diagnostic
• Office Robust Inventory Scan (ROIScan) Diagnostic
• SharePoint Engineer Troubleshooting Helper (SETH) diagnostic tool 2522171
• SharePoint Portal Server Report (SPSReport) 2007 diagnostic tool KB2597695
• SharePoint Portal Server Report (SPSReport) 2010 Diagnostic
• System Center Data Protection Manager 2010 Basic Diagnostic
• Windows Directory Services Diagnostic
• Windows FailoverCluster Diagnostic
• Windows Networking Diagnostic
• Windows Performance Diagnostic
• Windows Printing Diagnostic
• Windows Setup Diagnostic
• Windows Volume License Activation Diagnostic
• Windows Small Business Server 2011 Standard All-purpose data collection and analysis

This update greatly expands the capabilities of Fix it Center Pro to help customer's globally find solutions to known issues automatically.

Microsoft Customer Service and Support is continually adding new solutions to these diagnostic packages so that they detect new issues as they are identified.

If you are new to FICP, there is a short introductory video available on Microsoft Showcase at:  http://www.microsoft.com/en-us/showcase/details.aspx?uuid=d744d3a1-214b-446c-a773-f4d6a93c8df2

TechNet's Online Magazine has a feature article about Fix it Center Pro that covers its background and features. Lafe Low and team helped put together a nice article that can be used as an introduction to Fix it Center Pro. It's better than the KB article because it at least has pictures. :-)

Here is the link to the article: http://technet.microsoft.com/en-us/magazine/hh855979.aspx

A short video (5 minute) video that introduces Fix it Center Pro is now available.  The video demonstrates how this service helps make it easy to identify solutions to issues that are being experienced with Microsoft operating systems and applications.

You can view the video on Microsoft Showcase here: http://www.microsoft.com/en-us/showcase/details.aspx?uuid=d744d3a1-214b-446c-a773-f4d6a93c8df2

Microsoft is dedicated to delivering the best possible customer experience when it comes to troubleshooting issues.  Inside Microsoft’s Customer Service and Support organization, we have developed a system that can automatically identify the root cause of complex issues by detecting problem signatures.  Using techniques such as pattern recognition, call stack analytics and problem signature detection, we are able to automatically match known issues to available solutions. 

For more than a year, we have been focused on developing these diagnostic systems to rapidly identify the solutions for complex issues without requiring the need to manual analysis.  This has resulted in a tremendous reduction in the effort required to identify specific issues and surface precise solutions.  Issues that used to take hours or days to troubleshoot now only take minutes.

Given the impact that our automated diagnostics have had within Microsoft, we are now venturing out to make them available online.  One of our first endeavors in this space is with a new service called “Fix it Center Pro”, which is now being made available as a beta in 18 languages to help solve issues for Microsoft customers globally.

Fix it Center Pro Beta initially exposes our automated analysis of 14 different areas ranging from Windows Server Performance analysis to Exchange Server Diagnostics which literally check for many thousands of problem signatures. 

For more information about this new diagnostic service see the Microsoft Knowledge Base article:  http://support.microsoft.com/kb/2672837

Microsoft is dedicated to delivering the best possible customer experience when it comes to troubleshooting issues.  Inside Microsoft’s Customer Service and Support organization, we have developed a system that can automatically identify the root cause of complex issues by detecting problem signatures.  Using techniques such as pattern recognition, call stack analytics and problem signature detection, we are able to automatically match known issues to available solutions. 

Over the last year, we have been focused on developing these diagnostic systems to rapidly identify the solutions for complex issues without requiring the need to manual analysis.  This has resulted in a tremendous reduction in the effort required to identify specific issues and surface precise solutions.  Issues that used to take hours or days to troubleshoot now only take minutes.

Given the impact that our automated diagnostics have had within Microsoft, we are now venturing out to make them available online.  One of our first endeavors in this space is with a new service called “Fix it Center Pro”, which is now being made available as a beta in 18 languages to help solve issues for Microsoft customers globally.

Fix it Center Pro Beta initially exposes our automated analysis of 14 different areas ranging from Windows Server Performance analysis to Exchange Server Diagnostics which literally check for many thousands of problem signatures. 

For more information about this new diagnostic service see the Microsoft Knowledge Base article:  http://support.microsoft.com/kb/2672837