Following on from ToW #9 , regarding delaying sending email, this week’s episode was asked for by another reader, since he eagle-eyed-ly spotted that the email was send on one date but didn’t arrive in his inbox until a week later. Aha...

Sometimes you need to create appointments that will make sense when you’re in a different time zone - it helps to use Outlook, Exchange and its phone integration to put relevant stuff in the calendar, so you can make sure you’re in the right place and...

Some people love keyboard shortcuts – producivity guru David Allen (not to be confused with the the late comedian ) recommends, as part of his Getting Things Done methodology, that learning a few keyboard shortcuts will make everyone more productive...

Anyone who gets lots of email will appreciate the importance of Outlook rules. Most rules run on the Exchange server, but some (like rules which move messages to a PST folder on your PC) will run client-side. In Outlook 2010, the Rules settings are available...