Andrew,
We've recently embraced the BCL features and are now directing more unwanted mail to the Personal Quarantine. Our new challenge is how to access the Personal Quarantine for a Resource or Shared Mailbox? I realize it will get a daily digest, but we need to have
a URL to access the Personal Quarantine for a Resource or Shared Mailbox "on demand". Thoughts?
Thanks - David
David Margossian
7 Dec 2014 4:53 AM
9 Dec 2014 9:31 PM
Hi David. With shared mailboxes, the easiest thing to do is to use End User Spam Notifications (daily digests). If you instead want to use the end user quarantine, that account will need a user name and password which would then need to be shared with
everyone who needs to access the only view of the quarantine.
It is certainly easier to only use the ESNs, but it is possible to have multiple users use the end user quarantine.
http://technet.microsoft.com/en-us/library/dn683870(v=exchg.150).aspx.
I'll also note that the setup for the user name and password will be slightly different depending on if you have an EOP Stand Alone tenant or a full Exchange Online tenant.
Tushar Shah
10 Dec 2014 9:42 AM
Andrew, doesn't your recommendation go against MS best practice of using shared-mailbox credentials.
Shared mailboxes Shared mailboxes aren't primarily associated with individual users and are generally configured to allow access by multiple users.
Although it's possible to assign additional users the logon access permissions to any mailbox type, shared mailboxes are dedicated for this functionality. The Active Directory user associated with a shared mailbox must be a disabled account. After you create
a shared mailbox, you must assign permissions to all users that require access to the shared mailbox
Ref: http://technet.microsoft.com/en-IN/library/bb201680(v=exchg.150).aspx
Most of the Anti-spam solutions (including FOPE, Cisco, Fortimail, Barracuda) have a simple solution to provide multiple quarantine-user-account access via console to just one user.
Do you know if MS is hearing our plea, to have this sort of functionality to be introduced in future?
-Tushar
PS: Been long had a chat with you :)
12 Dec 2014 12:47 AM
HI Tushar, good to see you again! Yes... that suggestion does go against best practices. However, it's currently the only way to use the Online Quarantine with a shared mailbox. Our product team has heard this request but I can't say if or when this functionality may be coming. If I have an opportunity I'll go to bat for you on this feature as I agree that it is needed.