The new Response Group Service in Office Communications Server 2007 R2 is a neat solution that provides inbound call routing to available agents. In terms of features, it sits somewhere between the hunt group offered on your PBX and a full contact center...

Caveat: What follows could best be classified as a hack. I have posted this information because sometimes a hack is called for but also because it highlights the strength of OCS as a platform. Although implementing this workaround is via supported mechanisms...

I’ve seen various customers that were building OCS dial plans that did not comply with our recommendation to follow RFC 3966 . Some of these customers had problems while I was engaged with them. All the rest will have problems later. Note: RFC 3966...

A lot has been written about the way that Microsoft Office Communicator uses DNS to automatically discover a registration point for a given SIP URI. I won’t repeat all of that here. But, I do want to emphasize one of the unique constraints that Communicator...

If you’re installing Office Communications Server (or anything else, for that matter) on Windows Server 2008, you’ve probably been frustrated that the telnet client is no longer installed by default. Perhaps telnet isn’t the best troubleshooting tool...