1. Install the TMG BPA from http://isabpa.com on all systems running TMG 2010

2. To run the TMG Data Packager, go to Windows Icon (Start) -> All Programs -> Microsoft ForeFront TMG -> TMG Tools -> TMG Data Packager. (Note: Repeat these steps on all systems in the array to concurrently capture the traffic). (HINT: Try this when there is minimal traffic on the network. If possible, isolate the issue from the network in a lab or if in production, try to do this after normal business hours to produce cleanest results.)

3. The initial screen should be configured as the screenshot on next slide. Make the selections as indicated on the screenshot.

4. Click Next once the selections have been made.

5. Select Modify Options

6. Select Advanced

7. Check the top box for Error, Warn, Func. When complete, click Back.

8. Click Start Data Collection

9. Press the spacebar to start the capture. (Note: You should be up to this point on all systems. You will want to press the spacebar on all the systems at the same time for concurrent capture of the reproduction of the issue.)

10. Perform the repro steps to get the behavior from the client. Once the error condition occurs, press the spacebar on all systems to stop the data.

18. There will be a TMG CAB file that is put on the desktop.

The purpose is to allow individuals that are not familiar with ISA or TMG to collect data that can be used to expedite the support process.

TMG Data Packager

•Installed with the TMG Best Practice Analyzer Tool (TMG BPA) for TMG Only.

•Version 8 (Previously known as ISA BPA)

•Download from http://isabpa.com

–Automatically redirects to Microsoft download site

–TMG BPA - http://www.microsoft.com/downloads/en/details.aspx?FamilyID=8aa01cb0-da96-46d9-a50a-b245e47e6b8b&displaylang=en

ISA BPA

•Version 7 for ISA 2004 & 2006 only.

•Download it from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=D22EC2B9-4CD3-4BB6-91EC-0829E5F84063&displaylang=en

•Follow the same procedure for the TMG Data package collection process as follows.

Data Collection

•Install it on all TMG 2010 servers.

•Go to Windows Icon (Start) -> All Programs à Microsoft ForeFront TMG -> TMG Tools -> TMG Data Packager.

•The initial screen should be configured as the screenshot on next slide

1.Select the radio button for “Collect data using one of the following repro scenarios:”.

2.Highlight “Web Proxy and Web Publishing”.

3.Select “Next”.

4. Select “Modify Options”.

5.Uncheck “Perform free disk space check” from the top row, center column.

6.Select the “ISAinfo” box in the second row, first column.

7.Click on “Start data collection”.

If prompted to install network monitor, press the Y key on the keyboard.

To initiate the repro mode, press the space bar on all systems running the TMG BPA. This will start the collection of data needed to diagnose the issue.

Once the repro is complete, press the <Space bar> to stop the data collection. Once complete you will see the message:

The file TmgPackage.cab was created and is located in the C:\Users\<user>\Desktop folder. This file contains the current Forefront TMG and computer configurations.

Once this data is collected, we are ready to make the call to Microsoft CTS.  This will help expedite the resolution if we have the data already collected.