• You cannot click the “Next” button to if you use https:// prefix in the server filed when you configure a Microsoft Exchange Online account on an Android phone

    [Symptoms]

    Consider the following scenario:

    -      You have a Microsoft Exchange Online mailbox user account.

    -      You have an Android phone that supports Exchange ActiveSync.

    -      When you add the mailbox account on the phone, you input a Microsoft Exchange Online server name with the https:// prefix in the Server field. For example, you input “https://red001.mail.microsoftonline.com” (without quotes) in the Server field.   

    In this scenario, you cannot click the “Next” button to proceed with the configuration. 

    [Solutions]

    Remove “https://” prefix. For example, just input “red001.mail.microsoftonline.com” (without quotes) in the server field. Check the “Use secure connection (SSL)” check box and proceed with the configuration.

    [References]

    http://www.microsoft.com/online/mobility/exchange-activesync.mspx

    Here blow is a list of server names of for Microsoft Business Productivity Online Standard Suite (BPOS) accounts.

     

    Courtesy of 
    http://richfrombechtle.wordpress.com/2010/02/25/exchange-online-android/

  • IE9 download manager freeze at 99% and “1 sec remaining”

    Recently some customers reported that sometimes downloads seem to hang at “1 sec remaining” and 99% in the new IE9 download manager.

    Actually the files seem to be complete as renaming the “.partial” files seems to work.

    There are several things that you can try to mitigate this:

    1)Open Internet Explorer (IE) in no add-ons mode and check if that fixes the issue.

     

    To start Internet Explorer without add-ons,

     

    a. Click the Start button, and selectAll Programs.

    b. Click Accessories, and selectSystem Tools.

    c. Click Internet Explorer (No Add-ons).

    2) Anti-virus or Anti-Spyware programs are blocking it. Before downloading anything, ensure you trust the website where the download is from and the download is not containing virus.  Disable AntiVirus temporarily, and try to download something. If downloading is working now, it means the Anti Virus application is blocking it, you may contact the vendor of A/V for further help.

    3) Ensure you have enough free disk space.

    4) Ensure you are keeping the tab which launched the download open.  For example, it may be triggered when you are going to a site full of videos, right clicking a video and clicking “Save Target As”, then closing the tab before the download can complete, If you keep the tab open, it will complete successfully.

    Edit: This issue was fixed in  IE9 security rollup package released on June 14th. More details here: http://support.microsoft.com/kb/2566258

     5) Finally, you can rename the “.partial” files which are 99% because actually the files are complete.

  • Yi Ruan Bluetooth driver update broke your bluetooth? Roll back it!

    Recently, some customers reported that after they ran Windows Update and installed Yi Ruan Bluetooth driver, the bluetooth devices like mouse or keyboard was not working any more.

    Resolution:

    Follow the steps to roll back to the old driver, :

    You must be logged on as an administrator to perform these steps.

    1. Open Device Manager by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Double-click the category containing your device driver, and then double-click the name of the device that you want to restore to a previous driver version.

    3. Click the Driver tab, and then click Roll Back Driver.

      If you are logged on as a standard user, the button will be dimmed, which means it's unavailable. You must be logged on as an administrator to roll back a driver.

    More details are at http://windows.microsoft.com/en-US/windows7/Restore-a-driver-to-its-previous-version.

     

  • The server that has multiple CPUs with different CPU revision and stepping is no boot after Hyper-V role is enabled

    Symptom:

    You recently install a Windows Server 2008 R2 and patched SP1. The server (typically HP server) has multiple Intel CPUs, e.g. two Intel (R) Xeon(R) CPU 5160 3.00GHz.

    You then enable the Hyper-V role, it required a reboot. But after reboot, the system didn't boot up, it just stayed in black screen.

    Root cause:

    Although the CPUs are identical, the revision or stepping are different. If one is revision 'CD' (stepping is 6) and the other is revision 'B9' (stepping is B), the system is not booting up with Hyper-V enabled.

    Resolution:

    Replace the CPU and make sure all CPU are identical with same revision and stepping.

    More information:

    To check CPU information, run WBEMTEST and enter the query "Select * from Win32_Processor" (without the quotes) and click on the Apply button.

    Reference:

    http://social.technet.microsoft.com/Forums/en-US/winserverhyperv/thread/b5e5e655-1828-4e92-872f-136e4b479de5

    http://social.technet.microsoft.com/Forums/en-US/winserverhyperv/thread/2c51bdd7-d0a9-42d6-ac5f-d0a3be1318b2

    http://social.technet.microsoft.com/Forums/en-US/winserverhyperv/thread/a8fdebf4-a41a-424d-8aa9-43b387d334ec/