• Typical Symptoms when secure channel is broken

    The secure channel is used to validate the member servers or workstations membership in the domain, based upon its hashed password. This discrete communication channel helps provide a more secure communication path between the domain controller and the...
  • Recent Common SMS Support Issues

    We’d like to bring you attention to three recently released Knowledge Base articles which address some common issues SMS support has seen as of late. The first involves the Patchinstall.exe program and how it may be successfully invoked. This article...
  • Exchange Tools Support Policy Update

    Two Microsoft Knowledge Base articles have been recently published to clarify and update Microsoft Support Policy on Exchange Tools. Microsoft Customer Support Services (CSS) supports the Microsoft Exchange Server 2003 tools that you can download from...
  • Exchange Server 2007 Out of Office (OOF) Improvements and Best Practice

    With improvements in Exchange Server 2007, some of the common issues hit by users when using the Out of Office Assistant are addressed: l Users sometimes forget to turn the Out of Office assistant on and off, because it cannot be scheduled in advance...
  • Outlook Troubleshooting First Aid – disabling add-ins

    A lot of Outlook issues are caused by various add-ins. So, disabling all add-ins is a useful step and should be the first step for Outlook troubleshooting. Please note every add-in will be a subkey under the following subkeys. HKEY_LOCAL_MACHINE...