Symptom: Customers installed Win8 and got the following error: “We are not sure what happened, but couldn't finish installing windows 8 Consumer Preview. We've set your PC back to the way it was right before you started.” Resolution...

Symptom: You try to install Windows 8 (CP), and encountered the following error: " We couldn't create a new partition or locate an existing one. For more information, see the Setup log files ." Resolution: Try to following methods: 1...

Symptom: When you backup a VHD to a network share which is a local drive, it may fails with the following error: The backup operation to \\server\b$\daily\a\ is starting. Creating a shadow copy of the volumes specified for backup... Creating a shadow...

This is an interesting issue of Windows 7. Some customers reported that in the Power Options they have chosen 'Never' for 'Turn off the display'. However it keeps resetting itself to 20 minutes. After further investigation, it was proved to be a...

Recently, many customers reported the Windows Firewall issue. This seemed to be caused by a wide spread malicious application. Symptom: The error message "Windows Firewall can't change some of your settings. Error code 0x80070424" will pop up when...