• Error Code 0x80070424 with Windows Firewall and "Base Filtering Engine Service" Not available in services database list.

    Recently, many customers reported the Windows Firewall issue. This seemed to be caused by a wide spread malicious application. Symptom: The error message "Windows Firewall can't change some of your settings. Error code 0x80070424" will pop up when...
  • Error: "We couldn't create a new partition or locate an existing one. For more information, see the Setup log files." when you try to install Windows 8 (CP)

    Symptom: You try to install Windows 8 (CP), and encountered the following error: " We couldn't create a new partition or locate an existing one. For more information, see the Setup log files ." Resolution: Try to following methods: 1...
  • You may experience that DVD drive is not recognized in Windows 8

    Symptom: After you install Windows 8, you may find the CD/DVD drive is not recognized. Resolution: 1. Run Command Prompt as an Administrator. Type cmd in Windows 8 Metro UI and press cltr+shift+enter 2. Type following and say enter reg...
  • Error message "Your client does not support opening this list with Windows Explorer" when you try to "Open with Explorer" on a SharePoint document library in Office 365 site

    [ Symptoms ] When you log on to the SharePoint online site by using your Office 365 account, navigate to a document library and click “ Open with Explorer ” button on the ribbon, you receive the following error message: Your client...
  • Automatic Update causes SVCHOST.exe high CPU

    Symptom SVCHOST high CPU. If stopping the Automatic Update service, the high CPU issue disappears. You can use the following method to verify whether it is AU caused SVCHOST high CPU. 1. Run the command to find the PID of SVCHOST which...