If you use Word as your email editor here's a handy shortcut that's worth remembering.

Highlight some text then press SHIFT+F3. This changes the capitalisation of the highlighted text, toggling between these four options:

  • Initial Capitals (also known as "Title Case")
  • ALL CAPITALS
  • all lower case
  • Sentence case (the first letter of sentence is capitalised, everything that follows is lower cased)*

[* Obviously this last one is only possible if the first word of the sentence is highlighted or selected]

This is handy if you accidentally press the Caps Lock key and unexpectedly find yourself TYPING ENTIRELY IN CAPITALS. Just highlight the bit you want to change and hit SHIFT+F3 until you get the desired result.