http://blogs.technet.com/umeno/archive/2008/12/10/users-in-service-manager-beta-1.aspxQuick points on users for Service Manager Beta 1: 1.  You can automatically populate users in Service Manager by creating an Active Directory connector. 2.  It may not be obvious, but you can view users in the Administration workspace underen-USCommunityServer 2.1 SP1 (Build: 61025.2)