Technet Spotlight On Demand Video - Mike Todd - Business Service Management and ITIL v3 http://blogs.technet.com/tnspot/archive/2008/05/17/technet-spotlight-on-demand-video-mike-todd-business-service-management-and-itil-v3.aspx"Business Service Management"? Introductory session dealing with managing IT services. Learn about Six Sigma and ITILv3 and how to use it to improve IT throughout company. http://www.microsoft.com/croatia/technet/spotlight/sessionh.aspx?videoid=786en-USCommunityServer 2.1 SP1 (Build: 61025.2)newstarhttp://blogs.technet.com/tnspot/archive/2008/05/17/technet-spotlight-on-demand-video-mike-todd-business-service-management-and-itil-v3.aspx#3175625Fri, 02 Jan 2009 13:04:03 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3175625newstar<p>New Star provides sales, process consulting, configuration and training for the ITSM suite of applications &nbsp;BMC Remedy, &nbsp;HP Service Desk &nbsp;from Service-now.</p>