Mobile Broadband Team Blog

My Mobile Broadband card with my Sony Vaio VHN-P19WN does not get detected on Windows 7

2009-09-23T06:30:00Z

My Mobile Broadband card with my Sony Vaio VHN-P19WN does not get detected on Windows 7 –

I just got it working and want to share the installation procedure. You’ll need these drivers and apps from Sony:

1. Sony Shared Library 5.3 - Download

2. VAIO Setting Utility Series 4.3 - Download

3. VAIO Control Center 3.3 - Download

4. VAIO Event Service 4.3 - Download

5. Sony Firmware Extension Parser 8.0 - Download

6. VAIO Power Management 3.3 - Download

7. VAIO Smart Network 2.3 - Download

Sometimes you can get newer versions of the software depending on the Vaio model you own from the Sony Vaio support site but I can confirm that the above downloads are working for a Sony Vaio P-series. The installation procedure is crucial:

Sony Shared Library
Setting Utility Series
VAIO Control Center
VAIO Event Service
Firmware Extension Parser (by manual updating the unknown device in device manager”
VAIO Power Management
VAIO Smart Network

After that you can enable the device and install the usual Globetrotter driver and management software. One thing I noticed: I couldn’t install the connection manager software running the default permission within Windows 7. I had to disable UAC, reboot and after that the MSI installer worked flawlessly for this paket. Reenabled UAC, reboot and everything works.

Regards,

Daniel Melanchthon

My Huawei mobile broadband device does not get detected with O2 Connection Manager

2009-07-02T13:59:04Z

This applies to Huawei E169 and E160 mobile broadband device with O2 Connection Manager. At the end of installation if the installer reports an error saying “The wizard was interrupted before O2 Connection Manager could be completely installed”, follow the below steps to install the drivers

1) Open explorer and go to C:\Program Files (x86)\O2CM-CE\O2 Connection Manager\TDW\253\Driver\

2) Run DriverSetup.exe

My ZTE-628 mobile broadband device does not get detected with Mobility Connect Card software…

2009-07-02T13:58:00Z

Follow the below steps to install drivers for ZTE-628 on 32 bit Windows7

1) Open explorer and go to %systemdrive%\Program Files\Mobily Connect Card\

2) Right click on USBDriverInstaller_x86.exe, select properties, compatibility

3) Select "Run this program in compatibility mode for"

4) Select "Windows Vista" from the drop down box and press OK

5) Run USBDriverInstaller_x86.exe

Follow the below steps to install the drivers for ZTE-628 on 64 bit Windows7

1) Open explorer and go to %systemdrive%\Program Files (x86)\Mobily Connect Card\

2) Right click on USBDriverInstaller_x86.exe, select properties, compatibility

3) Select "Run this program in compatibility mode for"

4) Select "Windows Vista" from the drop down box and press OK

5) Right click on USBDriverInstaller_x64.exe, select properties, compatibility

6) Select "Run this program in compatibility mode for"

7) Select "Windows Vista" from the drop down box

8) Select "Run this program as an administrator" and press OK

9) Run USBDriverInstaller_x86.exe

10) Run USBDriverInstaller_x64.exe

I am unable to use Ericsson F3507g with my Lenovo W500 laptop after upgrading to Windows 7 from Windows Vista…

2009-06-05T11:21:14Z

This device works on clean installation on Windows 7. On upgrade there is a known issue that the device comes up with a bang. You can also notice the same from Setupapi.dev.log reports "Device not started: Device has problem: 0x0a: CM_PROB_FAILED_START". For the same, uninstalling and reinstalling the driver is known to solve the problem.

You would need to uninstall and reinstall the driver for your device on your laptop.

If you do not have the driver with you, please follow the steps below –

1. Please uninstall the existing drivers for Ericsson F3507g from Programs and Features. Also uninstall the Access Connections, if listed.

2. Go to http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70000#APPLYCOUNTRY

3. Go to Installation instructions section and install the pre-requisites in Step the Notes section.

a. Access Connections version 5.10 or higher

b. ThinkPad Power Management Driver for Windows 98 SE/Me/2000/XP/Vista version 1.42 or higher

c. Hotkey driver for Windows Vista 32-bit and 64-bit, XP, 2000 version 2.08.3000 or higher

4. Download 7uwc44ww.exe (Vodafone and AT&T Wireless WAN (HSPA) Driver) and install the setup after extracting.

5. You should now be able to connect using Access Connections application.

Ashish Jain

Program Manager

Device Just Work, Mobile Broadband

I am unable to install the drivers for my embedded Sierra Wireless Device MC5725 device with Lenovo laptop on 64-bit platform…

2009-05-27T13:54:00Z

I tried this with Lenovo ThinkPad X61 Tablet and found this workaround to be working.

1) Download and run the driver installer from http://www-307.ibm.com/pc/support/site.wss/MIGR-67954.html. This leaves MC5720AC.msi in C:\DRIVERS\WIN\WWANSR\Driver (I believe that the MSI should run automatically, but it does not which is fine in this case).

2) Unpack the MSI (You can use any third party tool for extracting MSI e.g. Qwerty.Msi which I found with a search).

3) Open Device Manager.

4) Right-click the ‘Sierra Wireless MC5725 Device’ and select ‘Update Driver Software…’.

5) Select ‘Browse my computer for driver software’.

6) Browse to the location of the unpacked MSI and check the ‘Include subfolders’ box. Click ‘Next’.

7) The driver will be found and will be installed. This will also install five other devices (Network adapter, 2 COM Port, NMEA, Modem). Their drivers will all fail to install.

8) Update the driver software for each of the failed devices.

9) All should successfully install except the ‘Network Adapter’

10) Reboot.

11) The ‘Sierra Wireless 1xEV-DO Network Adapter’ should now be working properly.

12) You would need to install the connection manager to connect to internet.

For example, If your carrier is Verizon, go to http://vzam.net/download/supported.aspx and install the version of VZAccess Manager for ‘Lenovo Notebook with global module (Qualcomm 9202) or CDMA module (Sierra Wireless MC5720, MC5725)’.

13) Run the VZAM setup wizard.

14) Connect to Internet using the VZAM

Thank you Mark Eisenberg for sharing this workaround!

I am unable to use my Verizon Pantech 5750 PC card on Windows 7…

2009-05-26T10:52:34Z

The latest version of VZAccess Manager for Windows for Verizon Pantech 5750 device is available for download at the following location –

http://search.vzw.com/?do=viewdoc&id=15237&p=2850&supportview=1

1. Please download the VZAccess Manager from the above location by following the steps mentioned there and save the file to a local folder.

2. From the local folder, right-click the installer and click Properties.

3. Go to Compatibility tab, and select the checkbox “Run this program in compatibility mode for:” under Compatibility mode.

4. From the roll down combo, select “Windows Vista”.

5. Click OK and close the properties dialog box.

6. Double click the installer and run it in application compatibility mode and follow on screen steps to install this on Windows 7.

Ashish Jain

Program Manager

Devices Just Work, Mobile Broadband

My HP Embedded Mobile Broadband device (un2400) is not able to connect to the internet

2009-05-21T09:24:00Z

Here are the steps for Qualcomm Gobi embedded device in HP laptop/HP un2400 for 32-bit platform –

Step 1 – Install the HP Multi-WWAN Driver Installer

You can use the following location for installing this package.

Version of the packages : 1.00 Rev. D (20 Mar 2009)

Location of the packages –

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3688868&prodNameId=3688870&swEnvOID=2096&swLang=13&mode=2&taskId=135&swItem=ob-69279-1

Step 2 – Install the HP Wireless Assistant

Version of the packages : 3.00 K (9 Jun 2008)

Location of the packages –

Step 3 – After installing the HP Wireless Assistant, system would request for a restart, please restart the system.

Step 4 – Install HP Connection Manager [3]

Version of the packages : Version: 2.00 (18 Mar 2009)

Location of the packages –

Select the First option for the above installer:

Step 5 - Close the CM if it opens

Step 6 – Copy temp.reg to a local folder, say Desktop\New folder. (Please see at the end of this post on creating a temp.reg file.)

Step 7 - Right click on the file temp.reg and select merge. Follow the on screen instructions, Click Yes, for below prompt –

Step 8 - Restart the system

Step 9 - Launch HP Wireless Assistant

Turn off Wireless LAN

Turn off Bluetooth

Turn on Wireless WAN

Step 10 - Launch the Connection manager, click connect and the device connects.

Steps to create the temp.reg file required in Step 6 above –

1) Create a file named temp.reg

2) Paste the below contents into the file temp.reg

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\HPQ]

[HKEY_CURRENT_USER\Software\HPQ\HP Mobile Broadband]

"Activation"=dword:00000001

3) Save the file.

Ashish Jain

Program Manager,

Devices Just Work, Mobile Broadband

I am using a Dell Laptop with embedded mobile broadband chipset (Dell 57xx) on Windows 7. During install it goes all the way and then it starts to roll back.

2009-05-21T08:15:00Z

A new compatible connection manager for the 57xx (older than 5720, e.g. 5700 or 5705) device for Windows 7 has been published/released and is available at the following location:-

For DW5720 Verizon, the download site is

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R220062&formatcnt=1&libid=0&fileid=313445

For DW5720 Sprint, the download site is

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R220208&formatcnt=1&libid=0&fileid=313506

For DW5720 Telus, the download site is

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R220338&formatcnt=1&libid=0&fileid=313727

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband

Sierra Wireless 598U with Sprint not working

2009-05-13T12:59:00Z

The installer for Sierra wireless U598 device fails to install the drivers. During installation the OEM INF files are getting created and later deleted due to a known issue.

The Sprint support page for 598U has a newer version of SSV to download which should work on Win7.

http://www.nextel.com/en/software_downloads/mobile_broadband/sierra_598u.shtml

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband

My Embedded Mobile Broadband device is not getting detected by the Connection Manager even though the WWAN drivers are installed

2009-05-08T09:05:00Z

This applies to Mobile Broadband devices that are embedded into the Laptop.

In most of the cases the WWAN or Mobile Broadband device needs to be turned on explicitly using a utility provided by the OEM
These utilities are not part of the Driver Installation package and hence needs to be downloaded directly from the OEM website.
Please go through the Prerequisite or System requirement section of the Driver Installer webpage in the OEM website.

e.g:

For HP Compaq 6515b Notebook PC, the WWAN broadband driver installer webpage has a System Requirements section that lists the prerequisites for installing this driver. In this case the HP Wireless Assistant needs to be installed before installing the WWAN broadband driver.

Hope you find this useful.

Shiva Kumar Thangapandi

A whitepaper containing the list of Mobile Broadband devices working on Windows 7 Release Candidate alongwith workarounds

2009-05-07T11:07:00Z

Hi folks,

Attached with this post is a whitepaper that contains a list of mobile broadband devices that are working on Windows 7 Release Candidate. This document also contains some workarounds for making your devices work on Windows 7.

Also included are some common steps you can follow to troubleshoot some of the issues that you may face with your mobile broadband device on Windows 7.

Hope you find this useful.

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband

List of Mobile Broadband OEM devices not working on Windows 7 (64-bit)

2009-05-07T11:04:00Z

Below is the list of 1 devices that are not supported by manufacturers on 64-Bit platform -

OEM	Carrier	Hardware Vendor	Device Model
Lenovo	SWIR	MC5720	Lenovo-AT&T-SWIR-MC5720

Below is the list of 2 devices that are not working Windows 7 64-bit platform:-

OEM	Carrier	Hardware Vendor	Device Model
Lenovo	Ericsson	F3507g	Lenovo-AT&T-Ericsson- F3507g
HP	Qualcomm	HP-un2400	HP-AT&T-Qualcomm-HP-un2400

Out of the above 2 OEM devices not working of Windows 7, below is the list of 1 OEM device not working neither on clean install nor on upgrade on Windows 7 64-bit platform:-

OEM	Carrier	Hardware Vendor	Device Model
HP	Qualcomm	HP-un2400	HP-AT&T-Qualcomm-HP-un2400

Out of the above 2 OEM devices not working of Windows 7, below is the list of 1 devices not working in upgrade Install on Windows 7 64-bit platform:-

OEM	Carrier	Hardware Vendor	Device Model
Lenovo	Ericsson	F3507g	Lenovo-AT&T-Ericsson- F3507g

However, the above device works on clean installation of Windows 7.

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband

List of Mobile Broadband devices not working on Windows 7 (64-bit)

2009-05-07T11:01:00Z

Below is the list of 4 devices that are not supported by manufacturers, on 64-Bit platform –

Country	Carrier	Hardware Vendor	Device Model
GERMANY	T-Mobile	Web’n’walk ExpressCard II (PC ExpressCard with PCMCIA Adapter)
SOUTH KOREA	SKT	SKY	SKY IM-H100
USA	AT&T	OPTION	GT Max PC Card
USA	AT&T	OPTION	GT Max 3.6

Below is the list of 10 devices that are not working on Windows 7 for 64-bit platform:

Country	Carrier	Hardware Vendor	Device Model
Canada	Telus	SWIR	AirCard 597E
USA	Sprint	SWIR	Compass597-SmartView
USA	Sprint	SWIR	Aircard597E-Mobile
USA	ATT	SWIR	USBConnectMercury-ATTCM
India	Tata Indicom	Sungil	SXC-1080
Brazil	TIM	ONDA	MSA405HS
UK	Vodafone	Huawei	E172-MobileConnect
UK	Vodafone	Huawei	E272
UK	Vodafon	OPTION	K3760
Japan	Au (KDDI)	Kyocera	W05K

Out of the above 10 devices not working of Windows 7, below is the list of 6 devices which are not working neither on clean install nor on upgrade on Windows 7 64-bit platform:

Country	Carrier	Hardware Vendor	Device Model
Canada	Telus	SWIR	AirCard 597E
USA	Sprint	SWIR	Compass597-SmartView
USA	Sprint	SWIR	Aircard597E-Mobile
USA	ATT	SWIR	USBConnectMercury-ATTCM
India	Tata Indicom	Sungil	SXC-1080
Brazil	TIM	ONDA	MSA405HS

Out of the above 10 devices not working of Windows 7, below is the list of 4 devices not working in upgrade Install on Windows 7 64-bit platform:-

Country	Carrier	Hardware Vendor	Device Model
UK	Vodafone	Huawei	E172-MobileConnect
UK	Vodafone	Huawei	E272
UK	Vodafon	OPTION	K3760
Japan	Au (KDDI)	Kyocera	W05K

However, the above 4 devices are working on clean installation of Windows 7.

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband

List of Mobile Broadband embedded devices not working on Windows 7 (32-bit)

2009-05-07T10:59:00Z

Below is the list of 2 devices that are not working on Windows 7 32-bit platform:-

OEM	Carrier	Hardware Vendor	Device Model
Lenovo	Ericsson	F3507g	Lenovo-AT&T-Ericsson- F3507g
HP	Qualcomm	HP-un2400	HP-AT&T-Qualcomm-HP-un2400

Out of the above 2 OEM devices not working of Windows 7, below is the list of 1 OEM devices neither working on clean install nor upgrade on Windows 7 32-bit platform:-

OEM	Carrier	Hardware Vendor	Device Model
HP	Qualcomm	HP-un2400	HP-AT&T-Qualcomm-HP-un2400

Out of the above 2 OEM devices not working of Windows 7, below is the list of 1 devices not working in upgrade Install on Windows 7 32-bit platform:-

OEM	Carrier	Hardware Vendor	Device Model
Lenovo	Ericsson	F3507g	Lenovo-AT&T-Ericsson- F3507g

However, the above device works on clean installation of Windows 7.

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband

List of Mobile Broadband devices not working on Windows 7 (32-bit)

2009-05-07T10:53:00Z

Below is the list of 9 devices that are not working Windows 7 32-bit platform:-

Country	Carrier	Hardware Vendor	Device Model
Canada	Telus	SWIR	AirCard 597E
USA	Sprint	SWIR	Compass597-SmartView
USA	ATT	Option	GTMaxPCCard-Cingular
India	Tata Indicom	Sungil	SXC-1080
Brazil	TIM	ONDA	MSA405HS
UK	Vodafone	OPTION	K3760
Japan	NTT	AnyData	A2502
Brazil	VIVO	Sungil	SEC-3089
Brazil	TIM	Huawei	E226

Out of the above 9 devices not working of Windows 7, below is the list of 5 devices neither working on clean install nor on upgrade on Windows 7 32-bit platform:-

Country	Carrier	Hardware Vendor	Device Model
Canada	Telus	SWIR	AirCard 597E
USA	Sprint	SWIR	Compass597-SmartView
USA	ATT	Option	GTMaxPCCard-Cingular
India	Tata Indicom	Sungil	SXC-1080
Brazil	TIM	ONDA	MSA405HS

Out of the above 9 devices not working of Windows 7, below is the list of 4 devices not working in upgrade Install on Windows 7 32-bit platform:-

Country	Carrier	Hardware Vendor	Device Model
UK	Vodafon	OPTION	K3760
Japan	NTT	AnyData	A2502
Brazil	VIVO	Sungil	SEC-3089
Brazil	TIM	Huawei	E226

However, the above 4 devices work on clean installation of Windows 7.

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband