My HP Embedded Mobile Broadband device (un2400) is not able to connect to the internet

Published 21 May 09 12:24 PM | teammb

Here are the steps for Qualcomm Gobi embedded device in HP laptop/HP un2400 for 32-bit platform –

Step 1 – Install the HP Multi-WWAN Driver Installer

You can use the following location for installing this package.

Version of the packages : 1.00 Rev. D (20 Mar 2009)

Location of the packages –

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3688868&prodNameId=3688870&swEnvOID=2096&swLang=13&mode=2&taskId=135&swItem=ob-69279-1

Step 2 – Install the HP Wireless Assistant

Version of the packages : 3.00 K (9 Jun 2008)

Location of the packages –

Step 3 – After installing the HP Wireless Assistant, system would request for a restart, please restart the system.

Step 4 – Install HP Connection Manager [3]

Version of the packages : Version: 2.00 (18 Mar 2009)

Location of the packages –

Select the First option for the above installer:

Step 5 - Close the CM if it opens

Step 6 – Copy temp.reg to a local folder, say Desktop\New folder. (Please see at the end of this post on creating a temp.reg file.)

Step 7 - Right click on the file temp.reg and select merge. Follow the on screen instructions, Click Yes, for below prompt –

Step 8 - Restart the system

Step 9 - Launch HP Wireless Assistant

Turn off Wireless LAN

Turn off Bluetooth

Turn on Wireless WAN

Step 10 - Launch the Connection manager, click connect and the device connects.

Steps to create the temp.reg file required in Step 6 above –

1) Create a file named temp.reg

2) Paste the below contents into the file temp.reg

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\HPQ]

[HKEY_CURRENT_USER\Software\HPQ\HP Mobile Broadband]

"Activation"=dword:00000001

3) Save the file.

Ashish Jain

Program Manager,

Devices Just Work, Mobile Broadband

Comments

# zvonimir said on May 21, 2009 7:31 AM:

Hi,

How about x64?

Zvonimir

# zvonimir said on May 28, 2009 2:49 AM:

On Windows 7 RC x64 I can't install drivers for HP un2400:

HP un2400 Mobile Broadband Module has a driver problem Not fixed

There is a problem with the driver for HP un2400 Mobile Broadband Module. The driver needs to be reinstalled.

Device information

Name: HP un2400 Mobile Broadband Module

ID: USB\VID_03F0&PID_201D\5&3ADED796&0&2

Error code: 18

# teammb said on May 28, 2009 5:22 AM:

We are still investigating the 64-bit driver installation issue. Hopefully, this would get fixed soon.

# zvonimir said on July 1, 2009 5:37 AM:

Is there any progress for 64-bit driver installation issue?

# tbronzin said on July 27, 2009 3:35 PM:

Do you have any solution to the 64-bit Win7 problem???

Windows 7 was RTM-ed few days before today, and I would really like to use my expensive HP EliteBook 8530p HDSPA modem!!!

# jamesgeng said on August 14, 2009 12:42 PM:

Dear Program Manager,

I follow your comment installed the Gobi undp1 driver and every thing seem fine. But when I closed and reopen the WWAN in the Wireless Assistant, the device was disabled.

When I opened the Device Manager tried to enable the device, I could find only one device named "Qualcomm HS-USB QDLoader (COM8)" in the list, and the exception means Windows can not load the driver again.

Even after the computer restart. the problem is still there.

What should I do? Reinstall the drive follow the steps again? That's terrible!

Desire you can give me the solution to solve the problem completely.

Thanks for your attention!

# jamesgeng said on August 18, 2009 5:16 AM:

I found Vista could not load the driver for the device after my laptop wake up from suspending || hibernation.

I searched the HP official forum found many user have the same issue & have no solution to resolve.

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My HP Embedded Mobile Broadband device (un2400) is not able to connect to the internet

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