My Mobile Broadband card with my Sony Vaio VHN-P19WN does not get detected on Windows 7 –

I just got it working and want to share the installation procedure. You’ll need these drivers and apps from Sony:

1.       Sony Shared Library 5.3 - Download

2.       VAIO Setting Utility Series 4.3 - Download

3.       VAIO Control Center 3.3 - Download

4.       VAIO Event Service 4.3 - Download

5.       Sony Firmware Extension Parser 8.0 - Download

6.       VAIO Power Management 3.3 - Download

7.       VAIO Smart Network 2.3 - Download

Sometimes you can get newer versions of the software depending on the Vaio model you own from the Sony Vaio support site but I can confirm that the above downloads are working for a Sony Vaio P-series. The installation procedure is crucial:

1. Sony Shared Library
2. Setting Utility Series
3. VAIO Control Center
4. VAIO Event Service
5. Firmware Extension Parser (by  manual updating the unknown device in device manager”
6. VAIO Power Management
7. VAIO Smart Network

After that you can enable the device and install the usual Globetrotter driver and management software. One thing I noticed: I couldn’t install the connection manager software running the default permission within Windows 7. I had to disable UAC, reboot and after that the MSI installer worked flawlessly for this paket. Reenabled UAC, reboot and everything works.

Regards,

This applies to Huawei E169 and E160 mobile broadband device with O2 Connection Manager. At the end of installation if the installer reports an error saying “The wizard was interrupted before O2 Connection Manager could be completely installed”,  follow the below steps to install the drivers

1) Open explorer and go to C:\Program Files (x86)\O2CM-CE\O2 Connection Manager\TDW\253\Driver\

2) Run DriverSetup.exe

Follow the below steps to install drivers for ZTE-628 on 32 bit Windows7

1) Open explorer and go to %systemdrive%\Program Files\Mobily Connect Card\

2) Right click on USBDriverInstaller_x86.exe, select properties, compatibility

3) Select "Run this program in compatibility mode for"

4) Select "Windows Vista" from the drop down box and press OK

5) Run USBDriverInstaller_x86.exe

Follow the below steps to install the drivers for ZTE-628 on 64 bit Windows7

1) Open explorer and go to %systemdrive%\Program Files (x86)\Mobily Connect Card\

2) Right click on USBDriverInstaller_x86.exe, select properties, compatibility

3) Select "Run this program in compatibility mode for"

4) Select "Windows Vista" from the drop down box and press OK

5) Right click on USBDriverInstaller_x64.exe, select properties, compatibility

6) Select "Run this program in compatibility mode for"

7) Select "Windows Vista" from the drop down box

8) Select "Run this program as an administrator" and press OK

9) Run USBDriverInstaller_x86.exe

10) Run USBDriverInstaller_x64.exe

This device works on clean installation on Windows 7. On upgrade there is a known issue that the device comes up with a bang. You can also notice the same from Setupapi.dev.log reports "Device not started: Device has problem: 0x0a: CM_PROB_FAILED_START". For the same, uninstalling and reinstalling the driver is known to solve the problem.

You would need to uninstall and reinstall the driver for your device on your laptop.

If you do not have the driver with you, please follow the steps below –

1. Please uninstall the existing drivers for Ericsson F3507g from Programs and Features. Also uninstall the Access Connections, if listed.

2. Go to http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70000#APPLYCOUNTRY

3. Go to Installation instructions section and install the pre-requisites in Step the Notes section.

a. Access Connections version 5.10 or higher

b. ThinkPad Power Management Driver for Windows 98 SE/Me/2000/XP/Vista version 1.42 or higher

c. Hotkey driver for Windows Vista 32-bit and 64-bit, XP, 2000 version 2.08.3000 or higher

4. Download 7uwc44ww.exe  (Vodafone and AT&T Wireless WAN (HSPA) Driver) and install the setup after extracting.

5. You should now be able to connect using Access Connections application.

Ashish Jain

Program Manager

Device Just Work, Mobile Broadband

I tried this with Lenovo ThinkPad X61 Tablet and found this workaround to be working.

1) Download and run the driver installer from http://www-307.ibm.com/pc/support/site.wss/MIGR-67954.html.  This leaves MC5720AC.msi in C:\DRIVERS\WIN\WWANSR\Driver (I believe that the MSI should run automatically, but it does not which is fine in this case).

2) Unpack the MSI (You can use any third party tool for extracting MSI e.g. Qwerty.Msi which I found with a search).

3) Open Device Manager.

4) Right-click the ‘Sierra Wireless MC5725 Device’ and select ‘Update Driver Software…’.

5) Select ‘Browse my computer for driver software’.

6) Browse to the location of the unpacked MSI and check the ‘Include subfolders’ box.  Click ‘Next’.

7) The driver will be found and will be installed.  This will also install five other devices (Network adapter, 2 COM Port, NMEA, Modem).  Their drivers will all fail to install.

8) Update the driver software for each of the failed devices.

9) All should successfully install except the ‘Network Adapter’

10) Reboot.

11) The ‘Sierra Wireless 1xEV-DO Network Adapter’ should now be working properly.

12) You would need to install the connection manager to connect to internet.

For example, If your carrier is Verizon, go to http://vzam.net/download/supported.aspx and install the version of VZAccess Manager for ‘Lenovo Notebook with global module (Qualcomm 9202) or CDMA module (Sierra Wireless MC5720, MC5725)’.

13) Run the VZAM setup wizard.

14) Connect to Internet using the VZAM

Thank you Mark Eisenberg for sharing this workaround!

The latest version of VZAccess Manager for Windows for Verizon Pantech 5750 device is available for download at the following location –

http://search.vzw.com/?do=viewdoc&id=15237&p=2850&supportview=1

1. Please download the VZAccess Manager from the above location by following the steps mentioned there and save the file to a local folder.

2. From the local folder, right-click the installer and click Properties.

3. Go to Compatibility tab, and select the checkbox “Run this program in compatibility mode for:” under Compatibility mode.

4. From the roll down combo, select “Windows Vista”.

5. Click OK and close the properties dialog box.

6. Double click the installer and run it in application compatibility mode and follow on screen steps to install this on Windows 7.

Ashish Jain

Program Manager

Devices Just Work, Mobile Broadband

Here are the steps for Qualcomm Gobi embedded device in HP laptop/HP un2400 for 32-bit platform –

Step 1 – Install the HP Multi-WWAN Driver Installer

You can use the following location for installing this package.

Version of the packages : 1.00 Rev. D (20 Mar 2009)

Location of the packages –

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3688868&prodNameId=3688870&swEnvOID=2096&swLang=13&mode=2&taskId=135&swItem=ob-69279-1

Step 2 – Install the HP Wireless Assistant

Version of the packages : 3.00 K (9 Jun 2008)

Location of the packages –

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3688868&prodNameId=3688870&swEnvOID=2096&swLang=13&mode=2&taskId=135&swItem=ob-61679-1

Step 3 – After installing the HP Wireless Assistant, system would request for a restart, please restart the system.

Step 4 – Install HP Connection Manager [3]

Version of the packages : Version: 2.00 (18 Mar 2009)

Location of the packages –

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3688868&prodNameId=3688870&swEnvOID=2096&swLang=13&mode=2&taskId=135&swItem=ob-69223-1

Select the First option for the above installer:

Step 5 - Close the CM if it opens

Step 6 – Copy temp.reg to a local folder, say Desktop\New folder. (Please see at the end of this post on creating a temp.reg file.)

Step 7 - Right click on the file temp.reg and select merge. Follow the on screen instructions, Click Yes, for below prompt –

Step 8 - Restart the system

Step 9 - Launch HP Wireless Assistant

          Turn off Wireless LAN

          Turn off Bluetooth

          Turn on Wireless WAN

Step 10 - Launch the Connection manager, click connect and the device connects.

Steps to create the temp.reg file required in Step 6 above –

1) Create a file named temp.reg

2) Paste the below contents into the file temp.reg

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\HPQ]

[HKEY_CURRENT_USER\Software\HPQ\HP Mobile Broadband]

"Activation"=dword:00000001

3) Save the file.

Ashish Jain

Program Manager,

Devices Just Work, Mobile Broadband

A new compatible connection manager for the 57xx (older than 5720, e.g. 5700 or 5705) device for Windows 7 has been published/released and is available at the following location:-

For DW5720 Verizon, the download site is

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R220062&formatcnt=1&libid=0&fileid=313445

For DW5720 Sprint, the download site is

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R220208&formatcnt=1&libid=0&fileid=313506

For DW5720 Telus, the download site is

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R220338&formatcnt=1&libid=0&fileid=313727

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband

The installer for Sierra wireless U598 device fails to install the drivers. During installation the OEM INF files are getting created and later deleted due to a known issue.

The Sprint support page for 598U has a newer version of SSV to download which should work on Win7.

http://www.nextel.com/en/software_downloads/mobile_broadband/sierra_598u.shtml

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband 

This applies to Mobile Broadband devices that are embedded into the Laptop.

1. In most of the cases the WWAN or Mobile Broadband device needs to be turned on explicitly using a utility provided by the OEM
2. These utilities are not part of the Driver Installation package and hence needs to be downloaded directly from the OEM website.
3. Please go through the Prerequisite or System requirement section of the Driver Installer webpage in the OEM website.

e.g:

For HP Compaq 6515b Notebook PC, the WWAN broadband driver installer webpage has a System Requirements section that lists the prerequisites for installing this driver. In this case the HP Wireless Assistant needs to be installed before installing the WWAN broadband driver.

Hope you find this useful.

Shiva Kumar Thangapandi

Hi folks,

Attached with this post is a whitepaper that contains a list of mobile broadband devices that are working on Windows 7 Release Candidate. This document also contains some workarounds for making your devices work on Windows 7.

Also included are some common steps you can follow to troubleshoot some of the issues that you may face with your mobile broadband device on Windows 7.

Hope you find this useful.

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband

Below is the list of 1 devices that are not supported by manufacturers on 64-Bit platform -

Below is the list of 2 devices that are not working Windows 7 64-bit platform:-

Out of the above 2 OEM devices not working of Windows 7, below is the list of 1 OEM device not working neither on clean install nor on upgrade on Windows 7 64-bit platform:-

Out of the above 2 OEM devices not working of Windows 7, below is the list of 1 devices not working in upgrade Install on Windows 7 64-bit platform:-

However, the above device works on clean installation of Windows 7.

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband

Below is the list of 4 devices that are not supported by manufacturers, on 64-Bit platform –

Below is the list of 10 devices that are not working on Windows 7 for 64-bit platform:

Out of the above 10 devices not working of Windows 7, below is the list of 6 devices which are not working neither on clean install nor on upgrade on Windows 7 64-bit platform:

Out of the above 10 devices not working of Windows 7, below is the list of 4 devices not working in upgrade Install on Windows 7 64-bit platform:-

However, the above 4 devices are working on clean installation of Windows 7.

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband

Below is the list of 2 devices that are not working on Windows 7 32-bit platform:-

Out of the above 2 OEM devices not working of Windows 7, below is the list of 1 OEM devices neither working on clean install nor upgrade on Windows 7 32-bit platform:-

Out of the above 2 OEM devices not working of Windows 7, below is the list of 1 devices not working in upgrade Install on Windows 7 32-bit platform:-

However, the above device works on clean installation of Windows 7.

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband

Below is the list of 9 devices that are not working Windows 7 32-bit platform:-

Out of the above 9 devices not working of Windows 7, below is the list of 5 devices neither working on clean install nor on upgrade on Windows 7 32-bit platform:-

Out of the above 9 devices not working of Windows 7, below is the list of 4 devices not working in upgrade Install on Windows 7 32-bit platform:-

However, the above 4 devices work on clean installation of Windows 7.

Ashish Jain
Program Manager
Devices Just Work, Mobile Broadband