System Center Service Manager FAQ

Frequently Asked Questions About System Center Service Manager

What is Service Manager?
System Center Service Manager is the IT service desk product that is currently under development by Microsoft. This product will provide enhanced support for IT service management, with functionality such as a self service portal, and incident, problem, asset and change management for end-to-end automation of IT processes. Additionally Service Manager will provide a platform to support integration across the System Center product family, unifying workflows and IT management processes. It will also provide a Configuration Management Database (CMDB) and support for key IT service management processes such as those defined in ITIL (IT Infrastructure Library) and MOF (Microsoft Operations Framework).

What has been announced for Service Manager?
On Monday 11th February Microsoft announced that the Service Manager’s planned release has been delayed until the first half of 2010. A refresh of the Service Manager beta will be released towards the end of 2008

Why is Service Manager delayed?
Through our close interaction with customers in the Service Manager Technology Adoption Program (TAP) and our beta customers we have received a lot of good feedback that requires additional development time for us respond to. This feedback can be summarized as a need to:

  • Improve the performance of the product
  • Provide improved integration across System Center

We have also been evaluating the technologies in the beta based on our experience with the existing System Center products. The changes that we are making to the product based on this feedback and evaluation will mean the product will be delayed.

What are the changes in the product that caused this delay?
In order to meet our customers’ requirements for performance and scale, Microsoft has decided to make changes to the Service Manager technology infrastructure. These changes will build upon and leverage elements of existing System Center products and more closely align the infrastructures across the System Center product family.

How do these changes impact the planned capabilities of Service Manager?
Overall this does not change the planned capabilities of Service Manager. These changes will ensure that the product, in its first release, is based on proven technology that can deliver the performance and integration across the System Center product family that customers require. Details of specific capabilities of the product will be made available closer to release.

Published 11 February 08 11:45 by davemorehouse
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Comments

# Nexus SC: The System Center Team Blog said on February 11, 2008 7:04 PM:

As the person responsible for the product marketing of System Center Service Manager , our IT service

# rodtrent said on February 11, 2008 10:00 PM:

hehe...you could've really left off the last two FAQ items.  There's a lot of ways to say something, but it still only needs to be said once.

# Adi Stoian said on February 12, 2008 2:00 PM:

On a different note, I have read that System Center Service Manager will be delayed until 2010 with another...

# Bink.nu said on February 13, 2008 10:32 PM:

As the person responsible for the product marketing of System Center Service Manager , our IT service

# Management your IT Infrastructure said on May 8, 2008 5:39 AM:

Source: NEXUS SC: The System Center Team Blog Paul Ross announced that Service Manager will now not be

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About davemorehouse

Born in Minnesota and reared in Alaska, Dave went on to college in Claremont, California and grad school at UW in Seattle. After a stint yodeling in the Swiss Alps (and, incidentally, organizing biotech events), he found himself back in Seattle, getting involved in tech just as the Great Internet Bubble burst, coming to Microsoft in 2000 to work on the Windows 2000 Web team. Since then, he’s had various stints at Microsoft.com, including posts in Web publishing and site management, and has also spent a great deal of time and energy focused on the ins-and-outs of online communities and leveraging the new technologies that are emerging to support them. Now in System Center Marketing and applying his Web and communities experience to the priorities of an actual Microsoft business group, Dave looks forward to deepening his relationships with customers wherever they choose to be active on the Web and off, and drive toward a better, more integrated set of tools and resources to support the diverse needs of the community.

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