Service Manager On A Road Trip to Vegas

With MMS just around the corner I’m starting to turn my thoughts to the breakout session we’ll be running there to talk about System Center Service Manager. (Obviously I’m also thinking about five days in Las Vegas – not sure if that is going to be a good thing or a bad thing but I know it’s going to exhausting). The next 12 months are going to very important for Service Manager and our customers, as we switch to our new infrastructure and ramp up to a release a new beta at the end of the year.

This year’s MMS gives us the opportunity to discuss what we’re doing with the product and to introduce some of the key leaders in the development of the product – something we’ll be doing more of on this blog in future. It also provides a forum to discuss how System Center as a whole fits with IT Service Management and how specifically Service Manager will be able to help. I’m mostly looking forward to hearing how our customers are progressing with implementing ITIL based processes using our existing technology - something that we are hearing very mixed signals about as organizations comes to terms with the reality of their plans.

Hope to see you in Vegas

Paul

Published 27 March 08 06:04 by Paul Ross
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Comments

# Ace DDL » MMS: Service Manager On A Road Trip to Vegas said on March 27, 2008 3:45 PM:

PingBack from http://aceddl.cn/x/mms-service-manager-on-a-road-trip-to-vegas.jsp

# Rod Trent at myITforum.com said on March 27, 2008 6:09 PM:

Paul Ross talks about Service Manager at MMS 2008 on the Nexus SC blog today: http://blogs.technet.com

# rodtrent said on March 27, 2008 6:10 PM:

Great!  A lot of the community is ready to hear about the progress of Service Manager.

# aperezny said on April 1, 2008 11:18 AM:

Hi guys, i am totally new to Systems Center and have no SMS experience at all. My company is thinking on using System Center soon and I would like to know if you know of any web resources/books/CBT's i could use. For now I will be reading your old posts

Thanks  a lot.

# Joseph Hinkle at MyITForum.com said on May 5, 2008 11:38 PM:

I just realized that I missed the Service Manager session . Did anyone go and take notes?

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About Paul Ross

I've spent the past 10 years in education and enterprise software vendors doing product managment or product marketing. Before joining Microsoft in the summer of 2007, i worked for business intelligence vendor Business Objects. I currently work for the System Center team as a Senior Product Marketing Manager

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