http://blogs.technet.com/steve_lamb/archive/2007/03/27/why-does-this-have-to-be-so-hard-i-just-want-to-book-a-flight.aspxMicrosoft has a wonderful "self help" culture whereby employees are easily able to directly access services online. Sadly there is a brand new system that isn't any where near as easy to use as it should be. The reason for writing this post is to encourageen-GBCommunityServer 2.1 SP1 (Build: 61025.2)http://blogs.technet.com/steve_lamb/archive/2007/03/27/why-does-this-have-to-be-so-hard-i-just-want-to-book-a-flight.aspx#711370Tue, 27 Mar 2007 21:08:24 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:711370James O'Neill's blog <p>I'm off to Belgium tomorrow and, fortunately, I've just printed my boarding pass. Despite plans to the</p> http://blogs.technet.com/steve_lamb/archive/2007/03/27/why-does-this-have-to-be-so-hard-i-just-want-to-book-a-flight.aspx#790148Thu, 19 Apr 2007 12:03:25 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:790148Daniel Moth<P>I agree 100%. Whoever designed that site certainly didn't dogfood it or they would have never released it in its current state!</P>http://blogs.technet.com/steve_lamb/archive/2007/03/27/why-does-this-have-to-be-so-hard-i-just-want-to-book-a-flight.aspx#1574210Sat, 21 Jul 2007 16:12:32 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:1574210James O'Neill's blog <p>The last person I punched was a schoolboy. Before you report me for child cruelty, I should point out</p>