Microsoft Announces Premier Mission-Critical Support

grantkd — Tue, 03 Feb 2009 19:20:00 GMT

Today, Microsoft Services announced the global availability of Premier Mission Critical, a new add-on for Premier Support customers that delivers the highest level of responsiveness, service availability and support for Windows Server and SQL Server components of mission-critical solutions.

Through Premier Mission Critical, Microsoft partners with customers to expedite relief, recover application availability and provide reassurance backed by a designated support team familiar with each customer’s environment and with response time guarantees backed by financial credits. Key features include:

· Guaranteed response times within 30 minutes for high-severity system-down situations with SLAs backed by financial credits;

· Round-the-clock support through a dedicated phone line to a select team of experienced Microsoft support engineers familiar with the solution configuration and deployment environment;

· Prioritized access to product development teams to include end-to-end incident management and ensure the fastest possible root cause identification. Support works with product teams to provide critical, on-demand patch production in severe situations.

Please view the press release for additional information.

Server and Tools Business News Bytes blog : Mission Critical

Microsoft Announces Premier Mission-Critical Support