This post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management Implementing Sample Helpdesk Scenario in Incident Management - 1 I’ll
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My earlier post provides a high level overview of Incident Management in Service Manager . I also recommend reading on MOF and ITIL procesess. The best way to learn about Incident Management in Service Manager is going through a real life scenario. I
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This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service
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Hi I am Ketan Ghelani, Program Manager on the Service Manager Team responsible for Incident and Problem Management. I will write a series of posts on Incident Management. I will show how to map a sample Incident Management Process scenario to the capabilities
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