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System Center Service Manager

Communications from the Service Manager team

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Mapping ITIL/MOF Change Management processes to the features of System Center Service Manager Part 5
In my post today, I’m continuing with the “Develop and Test the Change” process in the MOF Change and Configuration SMF. This process starts after a change request has been approved and scheduled Service Manager. See my previous post about approving and Read More...
Mapping ITIL/MOF Change Management process to the features of System Center Service Manager Part 4
In my post today, I’m continuing with the “Approve and Schedule the Change” process in the MOF Change and Configuration SMF. This process starts after a change request has been classified and submitted in Service Manager. See my previous post about Classifying Read More...
Mapping ITIL/MOF Change Management process to the features of the System Center Service Manager Part 3
In my previous blog post, I talked about Initiating the Change , which is the second process in the MOF Change and Configuration SMF. Today I’ll discuss the “Classifying the Change”, step which is brief but important. Figure 1 shows the high-level MOF Read More...
Mapping ITIL/MOF Change Management process to the features of the System Center Service Manager Part 2
In my last blog post , I covered the first process in the MOF Change and Configuration SMF called “Baseline the configuration”. Today, I’ll pick-up where I left off and cover the next process, “Initiating the Change.” Figure 1 shows the MOF Change and Read More...
Mapping ITIL/MOF Change Management process to the features of System Center Service Manager
Hi. I’m Bill Anderson, a technical writer for System Center Service Manager. I’ve been working with PM Vladimir Bakhmetyev to put this blog post together to show you a little about how you can use change management features found in Service Manager to Read More...
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