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Here is a simple example that demonstrates how you can add a column to an existing view. Specifically, we will be adding a “Source” column to the All Open Unassigned Incidents view that is shipped out of the box. “Source” property enables you to see the
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In a previous post , I described how the Management Service runs what we call “workflows” in Service Manager and then I provided an example for you to try . In this post, I want to describe some more detailed and important aspects of how workflows run
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Many customers of Service Manager use the product in a non-English language and in some cases customers will deploy Service Manager into an environment where many users of the same installation of Service Manager will use the product in different languages.
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Modeling in the System Center common platform involves defining new classes, properties on those classes, and relationships between those classes. In a previous post , I showed you how to define a new derived class in a management pack to extend the Service
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I neglected to attach the Appendix A, an HTML list of classes, to the previous post about Using the CSV import feature . I've attached it to this post.
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Neil Lydick, one of our developers, wrote an excellent document containing overview and how-to information for importing information using a Comma Separated Value (CSV) file. This feature can be used to: · Create Configuration Item or Work Item instances
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Here's one of my favorite (as yet) undocumented features in Service Manager - search extensibility. This is what the Search toolbar looks like normally in Service Manager (this is a Beta 2 build so it might look slightly different than what you have right
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Sometimes when you need to make some changes nothing beats a good ol’ text editor. There are cases right now where the only way to change something in Service Manager is by editing the management pack XML directly. There are also cases where it is just
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This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database From
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