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This post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management Implementing Sample Helpdesk Scenario in Incident Management - 1 I’ll
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My earlier post provides a high level overview of Incident Management in Service Manager . I also recommend reading on MOF and ITIL procesess. The best way to learn about Incident Management in Service Manager is going through a real life scenario. I
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In my post today, I’m continuing with the “Develop and Test the Change” process in the MOF Change and Configuration SMF. This process starts after a change request has been approved and scheduled Service Manager. See my previous post about approving and
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In my previous blog post, I talked about Initiating the Change , which is the second process in the MOF Change and Configuration SMF. Today I’ll discuss the “Classifying the Change”, step which is brief but important. Figure 1 shows the high-level MOF
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Hi I am Ketan Ghelani, Program Manager on the Service Manager Team responsible for Incident and Problem Management. I will write a series of posts on Incident Management. I will show how to map a sample Incident Management Process scenario to the capabilities
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Hi. I’m Bill Anderson, a technical writer for System Center Service Manager. I’ve been working with PM Vladimir Bakhmetyev to put this blog post together to show you a little about how you can use change management features found in Service Manager to
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