This post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management Implementing Sample Helpdesk Scenario in Incident Management - 1 I’ll
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My earlier post provides a high level overview of Incident Management in Service Manager . I also recommend reading on MOF and ITIL procesess. The best way to learn about Incident Management in Service Manager is going through a real life scenario. I
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