September 2009 - Posts
This is the last part in the series focused on System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. This video provides talking points for the entire self service portal in SCSM 2010 Beta 2 and includes design goals and mission. This is a
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This is the part #6 in the series focused on System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. Dan Boldo from the SCSM product team discusses the self service provisioning process and capabilities in SCSM 2010.
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This is the part #5 in the series focused on System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. In this video, Dan Boldo from the SCSM product team, shows how we associate a package with a category and in essence shows how we create the
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This is part #4 in the series focused on System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. This video shows the process of importing the Configuration Manager's packages into SCSM.
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When you subscribe to receive email notifications from System Center Service Manager you need to choose a notification template that will determine how the email will be formatted when it is sent to you. Besides describing the general process for creating
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This is the part #3 in the series focused on System Center Service Manager (SCSM) 2010 Portal feature. Dan Boldo from the SCSM product team shows how the request created by a user, looks from the analyst perspective (i.e. from the admin console)
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This is the second part in the series about the portal feature of SCSM 2010. Dan Boldo from the System Center Service Manager (SCSM) product team shows how user creates a request through the self-service portal, and in the next video we’ll see how
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This is the first post in the series about the System Center Service Manager (SCSM) 2010 Self-Service Portal feature. Dan Boldo from the SCSM product team provides a quick walkthrough of the end user self-service portal and covers the essential web-parts
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Check out this new video on TechNet Edge: http://edge.technet.com/Media/Managing-Applications-with-Service-Maps-in-System-Center-Service-Manager-2010/
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If you would like to participate in the Service Manager RDP please have your Microsoft rep nominate you by September 30th!
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As most may be aware, the reporting in Service Manager is an in-console experience. Having reporting in the console has some very direct benefits : Users of Service Manager do not need to go to an external location to find that critical information that
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What is Grooming? Why Groom? The ServiceManager database is the “online” or “operational” database in Service Manager. It is the database which most users are interacting with when they are using Service Manager. Therefore, you want to keep it running
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Historically, management packs have been comprised of a single XML file (either in XML format in a .xml file or in a binary representation in a signed .mp file). With the new version of the common System Center management pack infrastructure that ships
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