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System Center Service Manager

Communications from the Service Manager team

April 2009 - Posts

Mapping ITIL/MOF Change Management process to the features of the System Center Service Manager Part 3
In my previous blog post, I talked about Initiating the Change , which is the second process in the MOF Change and Configuration SMF. Today I’ll discuss the “Classifying the Change”, step which is brief but important. Figure 1 shows the high-level MOF Read More...
User experience in Service Manager
Hi, We are Melissa Quintanilha and Kevin Decker, User Experience Designer and Researcher for Service Manager. Together we make up the User Experience team for this product. User Experience encompasses much more than just the User Interface (the pretty Read More...
Announcing the Service Manager Plumbing Management Solution
Hi everyone, Since releasing Beta1, we have received feedback from our customers that they are facing increasingly high cost in terms of maintaining their plumbing system. This has also been experienced by some of the SM team members. In view of this Read More...
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