March 2009 - Posts
In my last post I gave an overview of some of the components that make up Data Warehouse and Reporting. One of the components of the DW is the Management Pack Synchronization. Because the structure and data within the DW is driven by MP’s within
Read More...
Hi I am Ketan Ghelani, Program Manager on the Service Manager Team responsible for Incident and Problem Management. I will write a series of posts on Incident Management. I will show how to map a sample Incident Management Process scenario to the capabilities
Read More...
In my last post, Creating Project Guidance , I talked about how we produce scenario-based documentation and mentioned something called narrative documentation. This post gives some more detail about what that is. For the Service Manager documentation,
Read More...
Last post, I wrote about retrieving management packs from Service Manager and I don't really have a lot more to say about retrieving the management pack information, except for provide a way where we don't have to specify formatting. Generally,
Read More...
In my last blog post , I covered the first process in the MOF Change and Configuration SMF called “Baseline the configuration”. Today, I’ll pick-up where I left off and cover the next process, “Initiating the Change.” Figure 1 shows the MOF Change and
Read More...
