Service Manager (SM) enables the automation of IT Service Management processes with its extensible and customizable platform. At a high level, SM can be divided into three major layers. The picture below shows a conceptual view of the product.
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If you’re just getting started with the Service Manager beta, Marc Umeno (one of the team’s Program Managers) has a great series of posts giving a walkthrough of the process. Check out Basic Setup Walkthrough and Creating a Configuration Manager Connector
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