Microsoft Outlook with Business Contact Manager is an often overlooked solution for small businesses - but it really could work well for your customers. Some great resources uncovered by my UK colleague & SBS super-guru, David Overton: http://uksbsguy.com/blogs/doverton/archive/2008/02/13/business-contact-manager-team-blog-good-information-including-slq-and-vba-tools-smartphone-and-product-information.aspx
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