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Help and Support service missing after installing Windows 2003 Service Pack 2

 

[Today's post comes to us courtesy of Justin Crosby]

We have noticed that on some SBS 2003 installs the “Help and Support” service will disappear after installing Windows 2003 Service Pack 2. You may see the following error when opening "Help and Support" from the start menu:

---------------------------
Help and Support Error
---------------------------
Windows cannot open Help and Support because a system service is not running.

To fix this problem, start the service named 'Help and Support'.
---------------------------
OK
---------------------------

This issue is currently under investigation, however if you are currently experiencing this issue you can run the following commands to resolve the issue:

1. Open a command prompt.
2. Navigate to %windir%\PCHealth\HelpCtr\Binaries
3. Run this command:

 start /w helpsvc /svchost netsvcs /regserver /install
4. Once this command completes the Help and Support service should now appear in services.msc
5. Start the Help and Support service

Regards,

The SBS Bloggers team

[Edited 7/3/2007 for clarity]

Posted: Tuesday, March 20, 2007 7:16 PM by SBS Bloggers
Filed under: , ,

Comments

E-Bitz - SBS MVP the Official Blog of the SBS "Diva" said:

http://blogs.technet.com/sbs/archive/2007/03/20/help-and-support-service-missing-after-installing-windows-2003-service-pack-2.aspx

# March 21, 2007 12:12 AM

David Overton's Blog said:

I had some apps fail on my machine yesterday after I got back from the TechNet event, so off I went to

# March 21, 2007 10:12 AM

E-Bitz - SBS MVP the Official Blog of the SBS "Diva" said:

Remember our help and support? http://blogs.technet.com/sbs/archive/2007/03/20/help-and-support-service-missing-after-installing-windows-2003-service-pack-2.aspx

# March 22, 2007 2:47 AM

Colin Walker said:

I actually bugged this during the beta on a normal 2003 server (not SBS).

It's nice to finally have a workaround. I plan to upgrade to the final code this weekend so it'll be good to have this handy.

Thanks.

# March 23, 2007 6:22 AM

E-Bitz - SBS MVP the Official Blog of the SBS "Diva" said:

ANYONE READING THIS BLOG PLEASE GO TO THE SBS BLOG AND READ THIS POST AND THIS POST AND THIS POST AND

# March 23, 2007 11:10 PM

E-Bitz - SBS MVP the Official Blog of the SBS "Diva" said:

So after Help and Support got messed up one of the things that I was testing was the Offering of Remote

# March 24, 2007 3:40 PM

E-Bitz - SBS MVP the Official Blog of the SBS "Diva" said:

Hit this one at home - http://blogs.technet.com/sbs/archive/2007/03/20/help-and-support-service-missing-after-installing-windows-2003-service-pack-2.aspx

# March 25, 2007 3:10 AM

Dieters ISA blog said:

Das Windows Server 2003 SP2 ist ja nun schon ein paar Tage verfügbar. Inzwischen wurden auch einige Probleme

# March 28, 2007 6:22 AM

Micke Nyström [The Tech Head Place] said:

Det finns många saker kring SP2, eller effekter av SP2 på en SBS. Jag tror jag har tagit upp allt som...

# April 8, 2007 2:52 PM

E-Bitz - SBS MVP the Official Blog of the SBS "Diva" said:

If the readme for SP2 was written like it should be it would be like this: Before you install Before

# June 1, 2007 10:20 PM

E-Bitz - SBS MVP the Official Blog of the SBS "Diva" said:

Hot topics from the Partner newsgroup... now if you were on the ball, you wouldn't need the blog

# June 11, 2007 9:14 PM

E-Bitz - SBS MVP the Official Blog of the SBS "Diva" said:

Hot topics from the Partner newsgroup... now if you were on the ball, you wouldn't need the blog

# June 11, 2007 9:16 PM

E-Bitz - SBS MVP the Official Blog of the SBS "Diva" said:

Thanks to Andy's blog for this FYI about the help and support workaround http://parkesy.wordpress

# June 21, 2007 8:39 PM

E-Bitz - SBS MVP the Official Blog of the SBS "Diva" said:

So the question came up ...why do we really need SP2 on SBS anyway? If you don't install it are there

# July 7, 2007 6:28 PM

E-Bitz - SBS MVP the Official Blog of the SBS "Diva" said:

So the question came up ...why do we really need SP2 on SBS anyway? If you don't install it are there

# July 7, 2007 6:32 PM

Apuntes de un loco said:

La instalación del Service Pack 2 de Windows Server 2003, ya sea en una edición normal (Web, Standard

# July 20, 2008 12:57 AM
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