Response Point Team Blog : Syspine

Demo Video

sprague — Fri, 19 Sep 2008 07:43:50 GMT

Here's one of the videos featured in XD's keynote this week at ITExpo: a simple 3-minute introduction to how to set up a Response Point system.

It's easy to link to this video from your own web site. Click on it to get to the main Soapbox page and just copy the HTML code.

Syspine Announces Canadian Master Distributor - Williams Telecommunications

RexBackman — Wed, 27 Aug 2008 19:49:00 GMT

The Response Point ecosystem coninues to grow. Today, our OEM partner Syspine announced their Master Distributor for Canada. Their press release is below:

(RENO, Nev., Aug. 27, 2008) — Quanta Computer announced today that Williams Telecommunications Corp. will now be serving as a master distributor of the Syspine® Digital Operator Phone System throughout Canada.

Syspine, an advanced IP phone system designed for small businesses with up to 50 employees, was created for ease of use, low costs and integration with other technologies. Featuring Microsoft® (Nasdaq: MSFT) Response Point™ technology, Syspine has a powerful voice-recognition system that can be linked with a company’s internal phone directory, as well as an individual’s Microsoft Office Outlook® address book.

“Williams Telecommunications is a well-known and respected name in the telecom industry, so we are very excited to begin working with them to increase our presence in Canada,” said Syspine director of sales and marketing Robert Gordon. “It’s a win-win situation. Williams’ network of dealers and resellers will be able to introduce Syspine to an untapped market, while this is an equally great opportunity for Williams to deliver an affordable VoIP phone system with Microsoft Response Point technology to small businesses in Canada.”

Headquartered in Mississauga, Ontario, Williams Telecommunications is recognized as the premier independent worldwide distributor of telecom equipment and supplier of information and customer service. Williams distributes products from manufacturers such as Nortel Networks, Avaya and Mitel, as well as a complete line of peripheral products. From telephones, voice mail systems and headsets, to highly advanced call answering centers, Williams Telecommunications meets the needs of businesses of all sizes. Williams Telecommunications also serves clients worldwide with its state-of-the-art repair and refurbishing facility.

For more information on the Syspine Digital Operator Phone System, visit www.syspine.com, Williams Telecommunications can be found online at www.williamsglobal.com.

Costco is selling Syspine

Xuedong David Huang — Tue, 03 Jun 2008 07:37:00 GMT

I'm very pleased to see that our partner Quanta worked out a deal with Costco to sell Syspine Response Point phone system online. This is a major step simplifying the purchase experience for our small business customers.

Will Costco create a conflict for our small business channel specialists? My answer is no. Direct and partner-led channel have always been complimentary strategies at Microsoft for a number of products. Direct allows us to help to drive awareness and demand. Channel allows us to deliver supply and expertise. Costco’s support of Response Point is a testimony of the core value of our IP PBX phone system. Never before is the VOIP Phone PBX system so easy to use and set up. I have met with so many people who set up Response Point in a way similar to connecting a printer to the PC. Most of the problems for these small business customers are networking and broadband related. This is where our small business channel specialists can step in to add a tremendous amount of value to our small business customers!

With Response Point SP1 RTM on the horizon, please visit http://www.microsoft.com/responsepoint/ for latest development.

CI Gear New Syspine Distributor in Canada. Discounted Demo Kits Available for Canadian Partners

RexBackman — Tue, 13 May 2008 02:32:00 GMT

The following came to use from Quanta Computer:

We are pleased to announce that CI Gear is the Canadian Distributor for Quanta Syspine Microsoft Response Point Phone Systems.

They are inviting interested Response Point Business Partners across Canada to experience the benefits of the Syspine Digital Operator System.

CI Gear has informed us that Quanta Syspine has extended its limited time Demo Kit promotion. Canadian Response Point Partners can purchase a Demo Kit at a tremendously discounted price. For under ~$1,000, the Demo Kit has everything you need to get started and see for yourself the advantages of adding Response Point to your product line. This is a great way for Canadian RP Partners to get trained and begin using the system for live demonstrations in-house or at a customer's location.

Order your Demo Kit before they're all gone! Contact CI Gear at sales@CIGear.com or 1-866-924-4292 to place an order.

CRN's Scorecard on Response Point 1.0

Xuedong David Huang — Mon, 21 Apr 2008 08:16:00 GMT

Since we shipped RP 1.0, we have received a lot of wonderful feedbacks from so many of our customers, partners, and analysts. It is gratifying to see RP 1.0 is loved by so many people! I know there are still lots of things we can do better and improve. I want to thank so many people who supported us along the way in creating the best telephony solution for SMB!

CRN’s recent scorecard on RP 1.0 is a good summary on RP 1.0. We are working agressively to achieve all 5’s from Features to Profit Potential. We hope to do this rapidly for our customers and partners in RP’s future releases. Thank you again!

Product of the Year

sprague — Fri, 04 Jan 2008 04:42:31 GMT

What a way to start the new year! The Syspine Digital Operator System featuring Response Point software was just selected as a winner of the 2007 Product of the Year award from Internet Telephony Magazine. Congratulations, Syspine!

Craig Mundie's Intercom Extension to Syspine Phones

Xuedong David Huang — Sat, 01 Dec 2007 19:02:00 GMT

While RP is designed for small business customers, we can’t prevent people from deploying RP in the household :-) One of our RP 1.0 customers is Microsoft’s Chief Research and Strategy Officer Craig Mundie. Craig personally set up the Syspine RP system himself for his home. This was not a surprise as RP was designed with ease of management in mind. What surprised me was many of Craig’s innovative solutions that extended RP’s original design objectives. One such example is Craig created RP 1.0’s intercom extension. Craig added this intercom feature and delivered on Syspine RP system without having my team doing anything!

What Craig did is to create a user group that contains every RP phone in his house. He named this group/person “intercom”. As RP can support powerful voice dialing through the magic blue button, he successfully delivered his own “intercom” feature. Now by simply pressing the blue button on the RP phone and saying “intercom”, he is able to ring all the RP phones in his house.

Craig’s solution is so creative that this approach can address a broad set of telephony functions that aren’t included in RP 1.0. By creating a name entity of his preference and associate the entity with the calling action, RP’s powerful magic button brings many new telephony functions to life!

Necessity breeds innovation and RP’s ease of use enabled Craig’s wonderful act!