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February 2009 - Posts

Barge-in on SP2

Posted Thursday, February 26, 2009 9:58 AM by sprague
When we made SP2 available earlier this month , we were especially proud of our quick turnaround, offering a free upgrade with many valuable features only seven months after our previous update.  Because we’re a small team and we use the product Read More...
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ITExpo Training Presentation

Posted Wednesday, February 25, 2009 11:37 AM by sprague
Many people are asking us about how they can take the latest training sessions on Response Point.  The best technical training we’ve done recently was the presentation at ITExpo by Marta Barillas and Luis Esparragoza.  We’re hoping to offer Read More...
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Internet Connectivity Evaluation Tool

Posted Saturday, February 21, 2009 4:04 AM by sprague
Does your router work with Response Point?  Almost always the answer is yes – RP isn’t a terribly complicated addition to your network – but sometimes you’ll find older or poorly-made routers that can cause problems.  Fortunately Microsoft offers Read More...
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The 10 Step Response Point Partner Playbook

Posted Wednesday, February 18, 2009 9:03 PM by RexBackman
1. Select Your Hardware OEM: Aastra, D-Link, or Syspine 2. Choose Your Service Provider: Bandwidth.com, Cbeyond, NGT, Junction Networks, Packet 8, SMB Phone, TotalTel 3. Know the Response Point Peripherals: Quintum for Gateways, ClearOne for speakerphones Read More...
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Video of John Frederiksen Keynote

Posted Friday, February 13, 2009 11:54 AM by sprague
The video is now posted.  Click here to view John’s keynote speech at last week’s ITExpo Read More...
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FYI : Response Point SP2 Technical Resources

Posted Monday, February 09, 2009 9:39 PM by RexBackman
New and/or refreshed documentation on SP2: Quick Reference Guides · Voicemail – Quick Reference Guide · Status Indicators – Quick Reference Guide · Voice Dialing – Quick Reference Guide · Keypad Dialing – Quick Reference Guide Quick Start Guides · Configure Read More...
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John Frederiksen interview at TMCNet

Posted Friday, February 06, 2009 2:55 PM by sprague
Our new General Manager gave a short video interview at ITExpo this week: http://www.tmcnet.com/tmc/videos/default.aspx?vid=820 He talks about the need for innovation, our new SP2 release, and how we keep learning from customers. Read More...
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IT Expo East Response Point Keynote

Posted Tuesday, February 03, 2009 5:05 PM by RexBackman
John Frederiksen, Response Point General Manager, delivered the keynote address this morning @ IT Expo East . He spoke on Microsoft’s commitment to innovation; continued commitment to the telephony industry; and doing business with the SMB space during Read More...
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Response Point Solution Seminar @ IT Expo East

Posted Tuesday, February 03, 2009 11:27 PM by RexBackman
The team hosted day one of our Response Point Solution Seminar today here in Miami Beach. Topics included an overview of RP, based on the new SP2 bits; a couple of VAR oriented pitches; a technical deep dive from Aastra and then an OEM/Peripheral partner Read More...
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Response Point’s South Beach Blogger’s Ball !!!

Posted Tuesday, February 03, 2009 4:01 AM by RexBackman
At the end of day #1 here at IT Expo East , the Response Point team held a dinner tonight at a South Beach restaurant for a group of telephony industry bloggers. It was a great opportunity for each group – the RP team and the bloggers -  to learn Read More...
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Follow us on Twitter

Posted Monday, February 02, 2009 3:06 PM by sprague
We’re busy at ITExpo, taking a lot of photos and compiling other news related to our SP2 launch, but sometimes we don’t always have time to put it up on the blog right away.  If you’d like a more up-to-date view of how we’re doing, please follow Read More...
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SMB Phone, TotalTel : New Certified Service Providers Announced Today @ IT Expo East

Posted Monday, February 02, 2009 11:40 AM by RexBackman
       Our Service provider family continues to grow. With our SP2 announcement of today here at IT Expo East in Miami Beach, we also bring on board two new Service providers. TotalTel , offers US-wide coverage. A 20+ year veteran Read More...
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Download SP2 Free Today

Posted Monday, February 02, 2009 6:00 AM by sprague
Today at IT Expo East 2009, we announced the immediate release of our latest upgrade, Response Point Service Pack 2 (SP2) for our small business VoIP-enabled phone solution. The product is available starting today as a free download at http://www.microsoft.com/responsepoint Read More...
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