Randy Young ::: Adopting and Adapting : MOF-ITIL

MOF Self Assessment tool updated to 2.0

Randy_Young — Wed, 25 Apr 2007 00:15:14 GMT

Have not posted in quite awhile due to some responsibility changes. I am hoping to be posting a little more regularly now that things have settled.

In case you missed it, Microsoft has updated the MOF Self Assessment tool.

Tool Overview

The Microsoft Operations Framework Self-Assessment Tool is based on the Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) best practices. It guides you through the development of a detailed problem-and-impact analysis of a targeted IT service or operational process. This tool is designed to enable you to:

•	Better understand the effectiveness of the IT services and processes in your organization.
•	Define a specific problem or opportunity regarding your IT services and/or processes
•	Identify a variety of follow-up actions based on information you provide.

Once you complete a 15- to 20-minute assessment, you receive a detailed report including the assessment data, a problem statement, a summary of impacts on the organization, and a customized next-step list of recommendations to help remediate the identified problem.

Great Site for ITIL Introductions

Randy_Young — Mon, 11 Sep 2006 23:42:00 GMT

Came across the http://www.itilpeople.com/ site today and it is a good way to start if you are unfamiliar with ITIL concepts and want to learn more.

On this site are links to concepts, training, products, forums, and more.

ITIL books spark IT improvement

Randy_Young — Fri, 21 Apr 2006 03:58:46 GMT

Pretty good article here on ITIL adoption and MOF implementation. To quote from the article:

“In February 2004, Microsoft consultants descended on ACC’s operations center for a one-week assessment of help-desk procedures for managing problems, changes, configurations and upgrades. The Microsoft team then issued a report, 10 percent of which was a snapshot of observations and 90 percent of which offered recommendations the command could act on. Center officials immediately started implementing the recommendations, and their work continues. Among the improvements:

IT managers are better able to identify and prioritize resources for the most critical IT infrastructure problems.
Managers can track relationships between system changes and network availability.
A formalized process now exists for requesting, analyzing and approving configuration changes.

What can MOF do for you?