Browse by Tags

All Tags » Service Mgmt   (RSS)
Some great training on IT Governance, Risk, and Portfolio Mgmt
15 June 06 04:54 PM | Randy_Young | 0 Comments   
I had the great pleasure of attending training this week at the MIT Sloan Center for Information Systems Research (CISR) . I attended the summer session at CISR which comprised classes on: IT Portfolios and Business Agility Enterprise Architecture as Read More...
Filed under: ,
New book available soon on the Solutions Framework
09 June 06 01:04 PM | Randy_Young | 1 Comments   
Mike Turner has an MS Press book coming out soon on the Microsoft Solutions Framework . I encourage you all to get a copy when it is available. Mike has long been an expert on MSF and his learnings will provide some great insight into understanding and Read More...
Filed under: ,
ITIL books spark IT improvement
20 April 06 07:58 PM | Randy_Young | 0 Comments   
Pretty good article here on ITIL adoption and MOF implementation . To quote from the article: “In February 2004, Microsoft consultants descended on ACC’s operations center for a one-week assessment of help-desk procedures for managing problems, Read More...
Filed under: ,
A great stop for ITIL-MOF internet resources
17 March 06 01:28 PM | Randy_Young | 0 Comments   
Tony put up a great list of ITIL and MOF links in a recent post. If you have others that aren’t listed, please let one of us know. You can find the list by clicking here . Read More...
Filed under:
MOF Continuous Improvement Roadmap now available for download
21 February 06 05:25 PM | Randy_Young | 0 Comments   
One of the common results to a service improvement project is the stagnation that takes place after the initial assessment, design, and implementation. A “version 1” is typically realized but once the process changes are in place, the ball Read More...
Filed under:
Technical details on Desired Configuration Monitoring
10 February 06 11:20 AM | Randy_Young | 0 Comments   
If you are currently using the free Desired Configuration Monitoring (DCM) solution for SMS 2003 or are evaluating this functionality, there is a great blog on MSDN which digs into the technical details of this software. In case you are unfamiliar with Read More...
American ITIL expanding into goverment IT
09 February 06 01:23 PM | Randy_Young | 0 Comments   
Just came across a great article at www.govtech.net on ITIL adoption in the US. The author, Chad Vander Veen , delves into why this has taken off so much in the US the last few years, the expanded adoption in government IT, and where things are going Read More...
Filed under:
A good "How To" on setting up a virtual development and test environment
18 January 06 04:27 PM | Randy_Young | 0 Comments   
Need sound operational and technical assistance to setup a production emulated development and test environment? Need this environment to support change and release management? If the answers are yes, then I highly recommend you examine the WSSRA (Windows Read More...
ITIL Adoption Clearly Outpacing all Other Process and Compliance Frameworks
12 December 05 02:23 PM | Randy_Young | 2 Comments   
Evergreen Systems , a consulting firm based in Sterling, VA, recently reported its findings from an ITIL benchmark study. They surveyed 167 people representing 108 companies and organizations at the 5th Annual IT Service Management Forum annual conference. Read More...
Filed under:
Why MOF and not just ITIL?
30 November 05 04:33 PM | Randy_Young | 0 Comments   
Are you very familiar with ITIL concepts and wonder why implement MOF? A new white paper on MOF: An Actionable and Prescriptive Approach to ITIL has been published to the Microsoft Download Center. This white paper explains how MOF builds on and extends Read More...
Filed under:
Free Add-On Monitoring Solution Available for SMS 2003 to Support Configuration Management
17 November 05 04:55 PM | Randy_Young | 0 Comments   
From the Desired Configuration Monitoring user guide … “Desired Configuration Monitoring (DCM) enables you to author desired configuration manifests, and to monitor and report on compliance of your computers against a desired configuration. DCM thereby Read More...
Another great source for MOF and ITIL training.
07 November 05 07:57 AM | Randy_Young | 0 Comments   
I saw an email recommending ITpreneurs.com as an excellent source for training classes. They offer traditional classroom delivered, e-learning (self paced, virtual instructor led), and Virtual Classroom style training. They have courses on: MOF ITIL COBIT Read More...
Filed under:
Interested in a more secure and well-managed infrastructure?
27 October 05 01:32 PM | Randy_Young | 0 Comments   
Keith Combs presented a great webcast on a “ more secure and well-managed infrastructure ” by outlining effective implementation and optimization of MOF principles. Keith posted about this in a recent blog entry which outlines details from the webcast. Read More...
Filed under:
The Love Triangle - Change Management, Configuration Managment, and Release Management
25 October 05 01:51 PM | Randy_Young | 0 Comments   
In a recent article in ict*World , Russell Steyn wrote about the “ love triangle in ITIL – configuration management, change management, and release management .” Interesting that this image arises as within the MOF training curriculum , there is a graphic Read More...
Filed under:
How to Apply MOF Risk Management Discipline in Your Organization
17 October 05 04:19 PM | Randy_Young | 0 Comments   
To continue discussion from previous post on risk management tied to IT decision making … First the “why”. There are many reasons listed in the MOF Risk Management Discipline white paper for why risk management is important to an organization. One of Read More...
Filed under:
More Posts Next page »
Page view tracker