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MOF Self Assessment tool updated to 2.0
24 April 07 04:15 PM | Randy_Young | 0 Comments   
Have not posted in quite awhile due to some responsibility changes. I am hoping to be posting a little more regularly now that things have settled. In case you missed it, Microsoft has updated the MOF Self Assessment tool . Tool Overview The Microsoft Read More...
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Great Site for ITIL Introductions
11 September 06 03:42 PM | Randy_Young | 0 Comments   
Came across the http://www.itilpeople.com/ site today and it is a good way to start if you are unfamiliar with ITIL concepts and want to learn more. On this site are links to concepts, training, products, forums, and more. Read More...
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ITIL books spark IT improvement
20 April 06 07:58 PM | Randy_Young | 0 Comments   
Pretty good article here on ITIL adoption and MOF implementation . To quote from the article: “In February 2004, Microsoft consultants descended on ACC’s operations center for a one-week assessment of help-desk procedures for managing problems, Read More...
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