February 2006 - Posts

MOF Continuous Improvement Roadmap now available for download
21 February 06 05:25 PM | Randy_Young | 0 Comments   

One of the common results to a service improvement project is the stagnation that takes place after the initial assessment, design, and implementation. A “version 1” is typically realized but once the process changes are in place, the ball Read More...

Filed under: Service Mgmt

Technical details on Desired Configuration Monitoring
10 February 06 11:20 AM | Randy_Young | 0 Comments   

If you are currently using the free Desired Configuration Monitoring (DCM) solution for SMS 2003 or are evaluating this functionality, there is a great blog on MSDN which digs into the technical details of this software. In case you are unfamiliar with Read More...

Filed under: Service Mgmt, Systems Mgmt Software

American ITIL expanding into goverment IT
09 February 06 01:23 PM | Randy_Young | 0 Comments   

Just came across a great article at www.govtech.net on ITIL adoption in the US. The author, Chad Vander Veen , delves into why this has taken off so much in the US the last few years, the expanded adoption in government IT, and where things are going Read More...

Filed under: Service Mgmt