August 2005 - Posts

Another good blog on Service Management
23 August 05 02:36 PM | Randy_Young | 0 Comments   

Boris Pevzner has a good blog going on IT Service Mgmt and ITIL topics, entitled " The Boris Files - Secrets of Successful CIOs ". You should check it out. A post he made back in July on best practices for Service Management is well worth the time. And Read More...

Filed under: Service Mgmt, General Thoughts

Developing a Service Catalog even if you can't guarantee delivery
22 August 05 03:18 PM | Randy_Young | 1 Comments   

In a recent post on Scott’s ITIL Blog , a question was asked, “ How can you develop and advertise a Service Catalog if you can’t guarantee delivery or cost? ” This question came from a company considering ITIL adoption. I agree with Scott that one of Read More...

Filed under: Service Mgmt

The Value of Change Management, MOF Style
17 August 05 03:25 PM | Randy_Young | 0 Comments   

In a strong article by George Spafford on Datamation , entitled " The True Value of Change Management ", many good thoughts around change mgmt are listed. Some of the points mentioned are: Change is always constant, be prepared to deal with it Change Read More...

Filed under: Service Mgmt

Reducing IT Costs, Design a Service Catalog
09 August 05 04:08 PM | Randy_Young | 0 Comments   

I came across an interesting article on MOF / ITIL in Computerworld by Stevie Sacks , titled “ Reducing IT Costs, Step 6: Design a Service Catalog .” Stevie mentions having two catalogs. One catalog being high level and public facing used for better customer Read More...