July 2005 - Posts

How to Create a Service Catalog
25 July 05 04:35 PM | Randy_Young | 0 Comments   

I came across a very good article here at ITSMWatch.com on creating a service catalog . Some of the advantages mentioned of developing a service catalog include: Significant improvement in internal and external communications Positively (and significantly) Read More...

The ITIL framework changing the face of IT
18 July 05 11:51 AM | Randy_Young | 0 Comments   

I came across this article on bizjournals.com about a Louisville company, LG&E Energy, embracing the ITIL framework . The outlines the initial steps LG&E took as well as some of the early benefits they received. One of the key notables is the Read More...

Filed under: Service Mgmt

Workforce Management and training up your IT staff
11 July 05 11:55 AM | Randy_Young | 0 Comments   

In his post on training up your IT staff , Tonyso mentions the skills assessment offering for organizations. The skills assessment will show you how to: Analyze skill gaps throughout your organization Design custom learning plans to boost productivity Read More...

Filed under: Service Mgmt

How Microsoft IT does Change and Configuration Mgmt
08 July 05 10:19 AM | Randy_Young | 0 Comments   

A new download is available here on how Microsoft within its own IT group performs the change and configuration mgmt processes. This paper contains an overview describing how Microsoft IT takes advantage of Microsoft solutions to deploy software and services Read More...

Filed under: Service Mgmt, Systems Mgmt Software