April 2005 - Posts

Gadget Theft and MOF Security Management
29 April 05 04:46 PM | Randy_Young | 1 Comments   

Tonyso writes in his article, entitled iPod MyPod - Gadget Theft about the potential for damage to an organization based on lost or stolen equipment. Tony mentions the SMS Device Management Feature Pack as a way to track mobile devices. Another consideration Read More...

Filed under: Service Mgmt

Which comes first, the process or the tool?
28 April 05 03:08 PM | Randy_Young | 0 Comments   

If you have embarked on Service Management improvements you have undoubtedly looked at tools to support process needs. Whether that is a CMDB, Service Monitoring tool, release management tool, etc. I was recently participating in a discussion on purchasing Read More...

Filed under: Service Mgmt

Hello World - Post #1
22 April 05 02:59 PM | randyy2001 | 0 Comments   

As I searched across the blog community, both within Microsoft and without, I found very little mention of service management from a process point of view. So I decided to embark on blogging about that topic as it pertains to MOF / ITIL, but more about Read More...

Filed under: General Thoughts